What You'll Do

This position will support Adult Urology patients at Michigan Medicine.

Our Surgery Schedulers are the main point of contact for our patients, families and referring offices who need a surgical procedure. We expect our schedulers to provide exceptional customer service with every interaction. In joining this department, you will contribute to the growth and expansion of this nationally ranked program. Not only will you schedule complex urological procedures such as Prostatectomy, Cystectomy, Nephrectomy, and Transurethral Resection of Bladder Tumor you will also gain vast experience working within MiChart. During your time working in Urology, you will build strong relationships with the providers you support. We are excited to help you grow your skills!

As part of the orientation training process, you will have extensive MiChart training, basic insurance training and active training with current surgery schedulers.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage
• 2:1 Match on retirement savings
• 75% Tuition Reimbursement
• Growth opportunities to higher seniority positions
• Management that provides quality training and direction
• Direct communication and partnership with Nurse Practitioners, Physician Assistants and Physicians
• Exposure to many Specialty Care Departments

Responsibilities*

• Coordinate preoperative history and physical appointments and testing.
• Work with the physicians on adherence to surgery scheduling procedures. 
• Provide support to Urology physicians, scheduling return and post-operative visits for patients.
• Counsel patients regarding hospital and department policies and procedures regarding surgeries.
• Schedule and coordinate outside referrals and ancillary services/testing.
• Utilize OP Time Scheduling System and Outlook Multi-Calendar to schedule surgeries.
• Utilize 'First Come First Serve' (FCFS) Rules of Engagement when scheduling patients in First Come First Service operating room time.
• Actively monitor surgeons block time utilization to ensure Urology is meeting the utilization and usage targets of 80% or greater.
• Verify that patient admission entry was recorded into the system.
• Adhere to non-Michigan Medicine surgery scheduling guidelines (i.e: St. Joseph Mercy Chelsea).
• Cover for fellow surgery schedulers and understand division specific needs.
• Schedule some Urology Pre-pay procedures.
• Review insurance coverage prior to scheduling surgery. Work closely with Inpatient Utilization team and Authorization coordinators to ensure coverage and prior authorization are obtained.

Required Qualifications*

• High School Diploma or GED.
• 3 - 4 years of experience.
• Knowledge of basic medical terminology.
• Prior experience performing complex scheduling.
• Familiarity with obtaining medical records or professional medical billing.
• Financial counseling experience for healthcare patients.
• Exceptional interpersonal skills and ability to work well within a team setting.
• Communicates effectively.
• Demonstrates active listening, written, verbal and information technology skills.

Desired Qualifications*

You will play an integral role within our institution, and are important to providing the highest quality service to patients and their loved ones. We are eager to assist you in becoming a well-rounded employee and individual, and to help you advance in your career. Help us provide remarkable care for our Urology patients.

Work Locations

Taubman Health Center

Located on the main medical campus, our offices are centered in the heart of the department. We have easy access to faculty and staff. Several parking options are available for your convenience. Once fully trained there is an option to work a hybrid model where schedulers can work from home and in the office.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department.  Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes here.

Union Affiliation

This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment. 

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.