Job Summary

Position Summary: 
The Cadence Business Team manager is responsible for supporting and executing on the broader ambulatory access strategy. This role leverages the Cadence Application system to ensure the proper infrastructure is in place to support the needs of the organization. This position has direct operational and administrative responsibility for the Cadence Business Team and Embedded Analysts.

High Level Overview: 

• Working in partnership with operational and department leadership, this position leads the effort to reengineer ease of access through template redesign, implementation of Epic functionality, and other improvement opportunities.
• Supports, engages, inspires, and cultivates team members to maintain a strong culture of mutual respect, inclusion, diversity, and equity within and across the team. 
• Accountable for the results and performance of the Cadence Business Team, promotes teamwork to achieve organizational goals and objectives for access. 

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Responsibilities*

• Oversees the daily operations of the Cadence Business Team including organization, tracking/reporting on performance metrics, managing work assignments and identifying and resolving issues.
• Manages improvement projects and analyzes requirements to execute those projects successfully. 
• Defines and documents processes, identifies opportunities and implements best practices for greater efficiency across the team. 
• Identifies opportunities for continuing education and provides coaching and training to the team. 
• Provides team feedback on a regular basis. 
• Provides oversight to the team to ensure implementation of best practices in addition to implementing new policies and keeping employees aware of changes and current standards.
• Performs other related duties

Required Qualifications*

• A bachelor's degree or equivalent combination of education and experience. 
• 2-5 years of lead, supervisory or management experience.
• Experience with clinical electronic health records (EHRs) in either a technical support or clinical user role.
• Possess strong leadership, team building and engagement, communication, problem solving, organization, change management, and analytical skills.
• Demonstrated ability to gain the trust of key organization leaders, faculty, team members, and direct/indirect reports.
• Ability to work collaboratively with diverse groups of people and communicate effectively with all levels of the organization 
• Ability to manage and lead multiple projects as well as maintain daily operations. 

Desired Qualifications*

• Experience and certification in Epic clinical applications, particularly Cadence or EpicCare Ambulatory. 
• Strong project management and business analysis experience. 
• Understanding of Ambulatory scheduling practices 

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.