How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

At Michigan Medicine Fetal Diagnosis and Treatment Center (FDTC), we are seeking a dedicated and compassionate Patient Services Assistant to join our innovative team. This role is crucial in providing seamless and efficient support to our patients, their families, referring physicians, and healthcare staff. Our center specializes in advanced diagnostics and treatments, and the role you play will directly contribute to delivering exceptional patient care and support.

Responsibilities*

• Customer Service Excellence: Serve as the first point of contact for patients. You will manage business processes critical to patient interactions such as appointment scheduling, check-in, check-out, and telephone triage.
• Clerical Support and Coordination: Utilize your organizational skills to offer clerical assistance in a dynamic patient care environment. This includes arranging and coordinating the necessary support and ancillary services essential for comprehensive patient care.
• Scheduling and Administrative Support: Handle the scheduling of various complex procedures and interventions within FDTC. You will coordinate closely with multiple disciplines to ensure smooth operation and patient flow. Administrative duties also include answering multi-line phones, preparing and assisting with billing information, and managing daily patient charts.
• Record Management: Take charge of obtaining outside records, preparing daily patient charts, filing, and ensuring accurate scanning of records into our system.

Skills You Have

• A passion for providing outstanding customer service in a healthcare setting.
• Proven ability to handle multiple administrative tasks efficiently.
• Strong communication skills and the ability to work effectively in a fast-paced, multi-disciplinary environment.
• A commitment to improving patient and staff satisfaction through your role.

This position is pivotal for maintaining the high standards of care Michigan Medicine is known for. Your contribution will ensure a positive experience for all parties involved, underlining our commitment to excellence in fetal medical care. If you are ready to make a significant impact in a highly rewarding field, we would love to hear from you.

Required Qualifications*

• High school diploma or GED or equivalent education are necessary.
• 2 -3 years of experience
• Must present a professional and positive image when interacting with patients, faculty, management, and staff.
• Excellent communication skills and the ability to work as part of a team.
• Must be an organized, self-motivated, multi-tasker with strong problem-solving skills.
• Possess excellent communication, organizational and effective time management skills.
• Outstanding customer service skills, team player and motivated self-starter.
• Excellent attendance and punctuality is a must.

Desired Qualifications*

• At least two years of experience in a health care setting.
• Strong computer skills. Knowledge of Epic and/or Electronic Health Record a plus.
• Knowledge of medical terminology.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Union Affiliation

This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment. 

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.