Requisition ID: 202845
Posting Locations: Charlotte
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Job Overview
The Customer Operations Manager partners with the customer management team to identify root causes of inefficiencies that either the field is causing our customers, or customers are causing the field. This individual will then work with multiple stakeholders to adjust processes, tools, or expectations to address the root cause. This role will also partner with the customer to establish and roll out new routes to market. (i.e. Computer Assisted Ordering)
Duties & Responsibilities
- Analyzes field and customer opportunities; formulates strategies around performance improvement, resource development, operating efficiencies, and compliance. Ensures all operations are carried on in an appropriate, cost-effective way
- Partners cross-functionally with leaders in the corporate office and the field to identify performance gaps, leverage data to improve customer service, and collaborate on process improvements
- Reports on and shares results from partnering with cross-functional leaders and with customers to support informed decision making
- Develops field training opportunities and efficiencies; partners with field leaders to implement training and to track impact and results
- Partners with customers to develop and implement technology strategies including warehouse processes, route to market processes, computer-assisted ordering, etc., to improve operating efficiencies, streamline business processes and enhance the customer experience
- Conducts regular customer visits in order to establish partnerships, understand processes, and identify gaps based on feedback from customers, create tools and resources to improve customer experience
Knowledge, Skills, & Abilities
- Complex problem-solving skills
- Advanced influencing skills
- Strong presentation skill
- Basic project management background
Minimum Qualifications
Bachelor’s degree (4 years in General Business, Finance, or Accounting)
Preferred Qualifications
- Knowledge acquired through 3 to up to 5 years of work experience
- Food and beverage industry experience
- Retail technology knowledge
Work Environment
Office environment
As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status..