IT (Mobile, EnRoute, Rolling Office) Supervisor
JOB SUMMARY
This position is responsible for the team providing support for the Field, Mobile, and Rolling office for Southern Company Gas (GAS) used by GAS Distribution Operations for our state regulated Local Distribution Companies (LDC). This includes full software development lifecycle of end-to-end Field and Mobile technology planning, detailed Field and Mobile technology roadmap, Field and Mobile program and project delivery, and Field and Mobile technology production support and maintenance. Partnering closely with GAS Field Operations executive and senior leadership, this position ensures the feasibility of strategic Field and Mobile investments along a multiyear roadmap to improve the GAS employee and GAS customer experience. This leader will ensure the Field and Mobile roadmap and technology portfolio align with the overall GAS Technology Delivery strategy, roadmap and goals including ensuring GAS Field and Mobile Technology is simplified and readily supported. Support includes all Service Centers for all 7[MD1] ,000+ field service technicians (including GAS employees and contractors) as well as Field Support personnel across the system. This role is responsible for ensuring operational excellence through continuous metric driven improvement providing highly reliable and high-quality technology solutions and support through appropriate design and highly engaged customer service. This position collaborates across Technology Organization (TO) leadership to ensure effective delivery. The Supervisor, Mobile & Rolling Office Technology is responsible for 11 - 21 IT professionals, including eleven (11) employees plus approximately ten (10) contractors across various geographic locations. This position is responsible for managing a $1M - $5M annual technology budget with responsibility for a project portfolio of $10M – $20M. This leader will support the organization as they leverage current products for new solutions, influence consolidation and application rationalization. This position will deliver simplification of solutions to minimize customization and improve supportability. This includes defining and supporting investments that enable the achievement of business objectives and advance the company’s capabilities to achieve comparative and competitive advantage. This position leverages what is possible with technology to execute on the realizing this potential. In close partnership with GAS Business Operations Technology Services (BOTS), this position supports GAS business partners on the Field Technology Advisory Committee. This position will report to the Manager, GAS Field Technology. Experience and Knowledge Skills
MAJOR JOB RESPONSIBILITIES