Job Summary
This job assesses technical issues with solar systems, replacing faulty equipment, working with manufacturers to troubleshoot equipment, ordering standard parts and recording and uploading findings on service software. Acts as technical specialist within own area. May serve as team leader but does not supervise.Job Description
*** RESIDENTIAL SOLAR INSTALLATION EXPERTISE REQUIRED***
Core Responsibilities
- Assessing and identifying technical issues with solar equipment, and implementing troubleshooting protocols
- Replacing faulty equipment and commission to system
- Notifying homeowners of on-site arrival and providing information on service findings and advising of the next steps to resolve
- Calling the manufacturer technical support hotline and troubleshooting on-site equipment
- Placing orders for standard parts as needed
- Initiating and referencing claim numbers to troubleshoot and push through warranty approval
- Documenting service activities and maintaining accurate records of maintenance and repairs
- Assisting in processing shipping labels for returned equipment
- Informing managers of work completion and any other necessary updates on system issues
- Stocking company work truck with necessary tools and parts that may be needed on-site
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Customer Experience (CX); Attendance Management; Solar Energy; Troubleshooting
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
High School Diploma / GED
Relevant Work Experience
7-10 Years