Workstation Support Technician

Setting: Onsite in Wichita, KS
Schedule: Monday through Friday 7a-4p
Contract: 12 months
Pay rate: $21-26/hr

Job Description:

* The Workstation Support Technician plays a vital role in ensuring the smooth operation and maintenance of an organization's computer workstations and related equipment.
* This role is responsible for providing technical assistance to end users, diagnosing and resolving hardware and software issues, and contributing to the overall efficiency of the organization's IT environment.
* The Workstation Support Technician is a key point of contact for troubleshooting and technical support, enabling end users to effectively utilize their workstations and technology tools.

Responsibilities:

* Install, configure, and maintain hardware and software components on company devices.
* Provide timely and effective technical support to end-users through various communication channels (in-person, remote, email, phone).
* Diagnose and resolve hardware and software problems, ranging from basic issues to complex technical challenges.
* Assist in the setup and configuration of new workstations, including user accounts, email, and necessary applications.
* Respond to and prioritize support requests based on urgency and impact on business operations.
* Troubleshoot network connectivity and printer-related issues.
* Maintain accurate records of hardware inventory.
* Educate end-users on basic troubleshooting techniques and best practices to minimize technical issues.
* Contribute to the development of documentation and guides for common technical procedures.
* Maintain accurate records of user-reported issues, troubleshooting steps taken, and problem resolution outcomes in a ticket tracking system.
* Stay current with industry trends and advancements in workstation technology.
* Other competencies as required by specific assignments may include knowledge of audio-visual systems, ruggedized laptops, virus kiosks and other equipment.

Qualifications:

* High school diploma or equivalent; associate or bachelor's degree in a relevant field preferred.
* Proven experience (2 years) as a workstation support technician or in a similar technical support role.
* Proficiency in diagnosing and resolving hardware, software, and network issues in a Windows environment.
* Communicate effectively with both technical and non-technical users, providing clear instructions and assistance.
* Strong knowledge of operating systems, productivity software, and office applications.
* Familiarity with DNS, Active Directory (what it does and how it works), and VPN.
* Excellent communication skills, both verbal and written, with a customer-oriented approach.
* Ability to adapt to changing priorities and manage multiple tasks in a fast-paced environment.
* Strong problem-solving skills and the ability to think critically under pressure.
* Adept at working independently as well as collaboratively within a team.
* Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
* Prior customer service experience including face to face and via phone.
* Candidate must have valid state issued driver's license.
* If required to travel, they will drive an company vehicle.
* Soft skills will be considered as well as technical capabilities.
* Soft skills will include someone that fits in with the team, who can work with customers and breakdown complex concepts for users to understand.

Physical Requirements:

* The ability to lift and carry computer equipment and peripherals weighing up to 70 pounds.
* Comfortable performing tasks that involve bending, kneeling, and reaching in tight spaces.
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