QUALIFICATIONS:

8 years of total relevant Contact Center experience required, 10 preferred
Knowledge of major on-prem and cloud vendors in Contact Center space: Cisco, Genesys, Avaya, Five9, etc. Heavy emphasis on Genesys (On-Prem or Cloud)
Ability to communicate effectively with both executives and technical leaders at Fortune 500 organizations.
Demonstrated that you can work within a technical team
Knowledge of the various industry and architecture strategies, frameworks and standards for contact center, omnichannel and CPaaS
Ability to communicate and modify approach, language, and style to different audiences
Must have excellent communication skills, writing skills, and the ability to work with team members at all levels
Bachelors or equivalent level degree in Computer Science, Computer Engineering or a closely related field

Want to learn more about our Contact Center Practice? Check out the page on our platform:

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: Health and Wellbeing:

Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement.
Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement.
Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Diversity, Equity, and Inclusion is more than a commitment at WWT -- it is the foundation of what we do. Through diverse networks and pipelines, we have a clear vision: to create a Great Place to Work for All. We believe inclusion includes U. Be who U are at WWT!

Equal Opportunity Employer Minorities/Women/Veterans/Differently abled

Preferred Locations: GA, MO, AZ, NC, TX, FL and potentially others

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