Job#: 2047589
Job Description:
Systems Support Engineer (must have a TS/SCI Clearance)
Responsibilities:
Responsible for a wide range of activities surrounding the on-going maintenance and expert level support of ClientManaged Services applications, tools and platforms, including but not limited to Change, Incident, Problem and Risk Management. These activities will include resolving escalations from network operations centers, project teams, IT and management team. Expected to own and drive resolution of highly complex system and application issues, complex change management, working with Product Marketing, Account teams and internal organizations (IT, Engineering, Infrastructure, etc.) on product wide issues as well as product readiness projects. Willdirectly interact with network operations and at times the customer on high visibility and complex technical issues. Special focus on and advanced technical skills with operating systems, network management applications and protocols is required.
Additional responsibilities:
- Mentor network operations engineers.
- Support new technology and product integration.
- Assist with remediation efforts of security vulnerabilities per procedure.
- Review and provide technical analysis on IAR's.
- Perform alarm studies.
- Create and maintain knowledge articles.
- Analyze platform issues and manage escalations to various IT organizations.
Qualifications
- An Associate's degree or equivalent work experience.
- Broad knowledge of all products within Managed Services.
- Intermediate knowledge of network management platforms, applications and protocols, to include at least one or more of the following:
- Linux
- Windows
- WAN/LAN/SD-WAN
- Cisco ISE
- Assure 1
- SevOne
- Citrix
- TACACS/Radius
- Five or more years of hands on experience with OS, applications support or networking; common network security practices, standards and troubleshooting.
- The position will work directly with internal operations teams and occasionally customers, and therefore must have strong customer service skills and the capability to interface successfully with both the customer's technical and non-technical contacts, ClientAccount teams and various other groups involved in the delivery of service to the end customer.
- Flexibility with work hours, as this position will required to work an off-shift and on-call
- Excellent communications skills and be able to deliver results under pressure.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
VEVRAA Federal ContractorWe request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.