Job Description
BAE Systems, a top-ten prime contractor to the U.S. Department of Defense, enables the U.S. government to transform data into intelligence and provides engineering, integration and sustainment support for critical military platforms and systems. Intelligence & Security provides services and products to the Department of Defense, the government, federal law enforcement officials, and troops deployed around the world.

At BAE Systems, we promote a strong, collaborative culture and provide our employees with the tools, skills and training they need to succeed. We are all about trust, camaraderie, and a shared ambition to lead the world in defense technologies and national security services. We offer flexible work environment to support the balance in your life and keep you performing at your best. Be a part of a company that is part of the community; driven to improve our future and protect our freedom.

Responsibilities:

Provide Tier I & II problem identification, diagnosis, and resolution or escalates to Engineering team
Answer questions or resolve server related problems for clients via telephone or using tools to gain remote access
Provide assistance concerning the use of server hardware, installed software applications, and operating systems
Provide support for implementation, troubleshooting, and maintenance of IT systems
Travel to non-warzone areas up to 10% of the time is required

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Required Education, Experience, & Skills
We are actively seeking candidates with a minimum of 6 years' experience, and a range of skill levels from basic to advanced. Bachelor's or Master's Degree are preferred in one or more of the disciplines described below where specific skills may include the following...

Addressing trouble tickets in a timely fashion
Creating request for support via ServiceNow
Support assess management tracking of inventory
Training new users
Documenting problems and troubleshooting efforts in ticket processing database
Provide Close Support problem identification, diagnosis and resolution, or escalate to Tier II onsite troubleshooting, customer problem investigation, and technical assistance to computer system users
Answer questions or resolve server build related problems for clients via telephone or using tools to gain remote access for issues the Helpdesk is unable to resolve
Provide assistance concerning the use of server hardware, installed software applications, and operating systems
Provide support for implementation, troubleshooting, and maintenance of IT systems
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client problems
Responsible for delivering hardware to sites in WMA
Creation of system documentation, standard operating procedures, and system guides
Working knowledge of Active Directory, Microsoft Office, Window Server 2016-2021
Familiarity with Microsoft Windows Server operating system build processes and tools

Preferred Education, Experience, & Skills

Extensive experience or training related to a particular skill, language, system, or technology
Capable of not only delivering a capability tied to that skill but passing their knowledge on to others

Pay Information
Full-Time Salary Range: $140690 - $239140

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

About BAE Systems Intelligence & Security
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.

Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.

Our Commitment to Diversity, Equity, and Inclusion:
At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong. We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong.