Job Description
As a Desktop Engineer you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared Desktop Engineer joining our team to Support our intelligence customer in St. Louis, MO.
As a Desktop Engineer, you will be responsible for providing excellent technical support to end-users, maintaining desktop systems, and ensuring the reliable operation of computer systems. You will work closely with both on-site and remote users to resolve issues, coordinate upgrades, and provide hands-on support for desktop environments.
Job duties include:

Provide frontline support for desktop systems, including troubleshooting hardware and software issues
Manage user accounts, permissions, and access rights
Install, configure, and maintain desktop operating systems and applications
Respond to and resolve user tickets in a timely and professional manner
Perform regular system maintenance and updates to ensure optimal performance and security
Assist with the implementation of new technologies and software deployments
Document technical solutions and maintain knowledge base for common issues
Collaborate with other IT teams to resolve complex issues and improve overall service delivery
Provide basic network troubleshooting and support
Conduct user training sessions on new software or hardware as needed

Required Education, Experience, & Skills

Associate's degree in IT or related field, or equivalent experience
6+ years of experience in desktop support or similar IT role
Strong knowledge of Windows operating systems and Microsoft Office suite
Familiarity with basic networking concepts and troubleshooting
Excellent customer service skills and ability to communicate technical concepts to non-technical users
Security+ certification or ability to obtain within 90 days of hire
TS/SCI Clearance required and eligibility to obtain CI Poly
Ability to prioritize and manage multiple tasks in a fast-paced environment
Willingness to provide occasional after-hours support

Ability to lift and move equipment up to 40 pounds

Preferred Education, Experience, & Skills

Experience with remote desktop support tools
Knowledge of Active Directory and Group Policy
Familiarity with IT service management tools (e.g., ServiceNow)
Basic scripting skills (PowerShell, batch, etc.)
Experience in a government or intelligence community environment

Pay Information
Full-Time Salary Range: $83900 - $142600

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

About BAE Systems Intelligence & Security
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.

Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.

Our Commitment to Diversity, Equity, and Inclusion:
At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong. We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong.