Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Description of Job Responsibilities

VP Revenue Operations – Front End: Accountable and responsible for owned and purchased/contracted managed entity services encompassing the patient-facing aspects of UNC Health's Revenue Cycle. Develops and implements innovative strategies to enhance front-end performance, drive quality outcomes and advance consumer experience. Serve as the senior executive responsible for the front-end revenue cycle encompassing inpatient and ambulatory scheduling, Pre-service financial clearance, physician practice/clinic front-end operations, hospital and ambulatory front-end operations, registration, arrival, patient estimation, financial navigation, financial counseling, financial assistance, Medicaid enrollment, and the customer call center. Drives continuous improvement and, and constant optimization of the Epic platform. Focuses on maximizing revenue capture while enhancing the patient experience in addition to adherence to principals of compliance, and regulatory and legal pronouncements and a commitment to health equity.

Leading People: Leads people toward meeting the organization's vision, mission, and goals. Provides an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. Encourages workforce engagement by building a commitment to excellence and by promoting the organization's vision internally and externally. Delegates’ responsibility clarifies expectations and holds others accountable for achieving results related to their area of responsibility. Leads in a deliberate and predictable way and operates with transparency. Treats sensitive or confidential information appropriately. Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and by providing opportunities to learn through formal and informal methods. Manages and resolves conflicts and disagreements in a constructive manner. 

Leading Change: Acts as a catalyst for organizational change. Influences others to translate vision into action. Brings about strategic change, both within and outside the organization, to meet organizational goals. Establishes an organizational vision and implements it in a continuously changing environment. Is open to change and new information and rapidly adapts to new information, changing conditions, or unexpected obstacles. Deals effectively with pressure and remains optimistic and persistent, even under adversity. Recovers quickly from setbacks. Formulates objectives and priorities, and implements plans consistent with the long-term interests of the organization. Capitalizes on opportunities and manages risks. Takes a long-term view and builds a shared vision with others.

Results Driven: Exceeds organizational goals and customer expectations. Makes decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks. Holds self and others accountable for measurable, high-quality, timely, and cost-effective results. Delivers high-quality services and is committed to continuous improvement. Fosters a culture of safe and compassionate patient care. Makes well-informed, timely decisions, even when data are limited, or solutions produce unfavorable results. Positions the organization for success by identifying new opportunities and builds the organization by developing and improving services. Leads the budgeting process. Uses cost-benefit thinking to set priorities, monitors expenditures in support of programs and policies, and identifies cost-effective approaches.

Other Information

Education Requirements

Requires master’s degree in healthcare administration, Accounting, Finance or related field.

Licensure/Certification Requirements

None Required.

Professional Experience Requirements

Requires twelve (12) years of progressively responsible revenue operations experience, including ten (10) years of people management experience.

Knowledge, Skills, and Abilities Requirements

Deep understanding of the healthcare revenue cycle, including patient registration, insurance verification, billing, coding, collections, denials management, and payer reimbursement processes.

Understanding of value-based care initiatives, pay-for-performance models, and risk-sharing agreements.

Skills in developing financial models, revenue forecasting, and scenario planning to ensure long-term economic health.

Skills in overseeing the implementation and integration of revenue cycle management technology to optimize billing, payments, and collections.

Must be able to adjust strategies in response to regulatory changes, shifts in payer models, or evolving healthcare trends.

Strong ability to negotiate contracts with payers and vendors to secure favorable terms and enhance revenue streams. 

Job Details

Legal Employer: STATE

Entity: Shared Services

Organization Unit: Administrative Support 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: Yes

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.