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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Plan and administer day-to-day routines, monitors performance while ensuring departmental policy and procedures are followed. Manage and update department policies that enable and encourage the optimum performance of its people and other resources within the business unit. Effectively identify and manage risk.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Manage teammates under respective function to ensure the day-to-day needs of Mortgage Lending by providing data analysis, project deliverables, risk management and operational needs to achieve strategic objectives. Perform key management duties including the hiring, development and coaching of staff to develop a robust team to support respective function Ensure continual development of individual staff goals, overarching team goals and senior management goals, in alignment with Truist values Perform analysis of findings and trends using statistics, modeling, process documentation and profitability analysis. Determine and recommend the most appropriate response to identified complex problems, issues and/or defects by assessing impact and prioritization. Collaborate with stakeholders, including but not limited to, Origination, Servicing, Secondary Marketing, Mortgage Lending, to build consensus, prioritize request, and resolve issues. Review and analyze data from various sources to identify patterns and/or route causes. Teammate development with an emphasis on quality, high performance and continuous improvement; key teammate retention.

Qualifications

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s degree, or equivalent education and related training or experience. Five or more years of comparable experience in the Mortgage Servicing in Mortgage Servicing or related field. Two to three years of management experience. Advanced Reporting and analytical skills. Professional written and verbal communication skills. Key Software proficiency (e.g. MS Office, Database, Imaging Systems). Specialty education or designations as appropriate for specific role (i.e. Six Sigma, Masters degree, CPA, JD)

Other Job Requirements / Working Conditions

Sitting/Standing/Walking/Bending/Lifting

þ Sitting (if checked, indicate frequency)

Constantly (More than 50% of the time)

þ Standing (if checked, indicate frequency)

Occasionally (Less than 25% of the time)

þ Walking (if checked, indicate frequency)

Occasionally (Less than 25% of the time)
þ Bending (if checked, indicate frequency)

Occasionally (Less than 25% of the time)
þ Lifting (if checked, indicate pounds)

Up to 25 lbs.

þ Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

þ Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

þ Availability

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need. Ability to work remote when necessary.

þ Travel

Minimal and up to 10%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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