Full Job Description
What You'll Do:
- Accurately develop timing and pricing of estimate orders, using the correct resources provided
- Create orders for client direct shipments within established time frames and production standards
- Manage individual work with close attention to detail to ensure orders are created with high quality and within expected turn times
- Act as a liaison between the Service Center and all internal clients
- Proactively work with management with any repair service issues and/or client escalations
- Communicate workflow effectively through updating memos and following up on orders, including those awaiting parts
- Assist management with projects, flex assignments and/or ongoing tasks to meet the needs of the business as needed
- Act as an internal client advocate by working with all departments at the Tiffany Service Center and obtaining information necessary for resolution of client issues
- Identify opportunities for process improvement and collaborate accordingly with responsible parties
Required Qualifications:
- Undergraduate degree
- Minimum 2 years' of jewelry experience
- Minimum 3 years' business experience with strong operational background
- Strong client service orientation
- Proficiency with Microsoft Excel, Word and Outlook
- Meticulous attention to detail
- Strong English language verbal and written communication skills
- Strong initiative and the ability to work without constant direction
- Excellent organizational abilities to handle and prioritize multiple tasks
- High ability to collaborate, build strong business relations and influence without direct authority
Preferred Qualifications:
- Completion of Graduate Gemology degree or completion of courses
- Knowledge in AS400, MIPS, POS or Salesforce
- Tiffany & Co. product knowledge
The hiring range for this position ranges from $24 - 33/hr. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.
Job Information
Job Category:
Transportation
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