Join a team recognized for leadership, innovation and diversity
As a SPOT (Services Provided One Time) Coordinator here at Honeywell, you will provide strategic leadership and direction to the customer support management function, ensuring that our customers receive exceptional service and support for our Honeywell Building Technologies (HBT) Honeywell Building Solutions (HBS) business. Your role will involve developing and implementing customer support strategies, driving operational excellence, and optimizing resource allocation. By effectively managing customer support operations, you will contribute to customer satisfaction, loyalty, and business growth. Your expertise and leadership will play a crucial role in enhancing our reputation as a customer-centric organization.
You will report directly to our Honeywell Building Solutions Manager and you'll work out of our Atlanta location on a hybrid work schedule.
In this role, you will have a significant impact on our business. Your role will be instrumental in ensuring that our customers receive exceptional service and support for our Honeywell Building Solutions business.
KEY RESPONSIBILITIES
* Develop and implement strategies to improve customer support processes and procedures
* Collaborate with cross-functional teams to drive continuous improvement and enhance the customer experience
* Analyze customer support metrics and KPIs to identify areas for improvement and implement corrective actions
* Provide expert guidance and support to resolve complex customer issues
BENEFITS OF WORKING FOR HONEYWELL
* Benefits - Medical, Vision, Dental, Mental Health
* Paid Vacation
* 401k Plan/Retirement Benefits (as per regional policy)
* Career Growth
* Professional Development
The annual base salary range for this position is $59400 to $74200. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.
YOU MUST HAVE
* 6 years of proven experience in customer support management or a similar role
* Strong leadership and people management skills
* Mastery of knowledge in a specific area, or senior leadership position with a thorough understanding of multiple workstreams
* Excellent communication and interpersonal skills
* Ability to build and maintain strong relationships with customers and internal stakeholders
* Experience in implementing customer support technologies and tools
* Ability to analyze data and make data-driven decisions
WE VALUE
* Bachelor's degree in Business Administration or a related field
* Master's degree in a relevant discipline is preferred
* Strong problem-solving and decision-making abilities
* Ability to thrive in a fast-paced and dynamic environment
* Passion for delivering exceptional customer service
* Innovative mindset and eagerness to learn and adapt
* Ability to lead and inspire a team
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.
THE BUSINESS UNIT
Honeywell Building Technologies (HBT) is a global leader in providing integrated solutions that help organizations achieve their energy efficiency, sustainability, and operational goals. Honeywell Building Solutions (HBS) is a business unit within HBT that specializes in delivering comprehensive building solutions, including building automation systems, energy management systems, fire and life safety systems, security systems, and more. We work with customers across industries to optimize their buildings' performance, improve occupant comfort, and reduce operating costs. To learn more, please visit click here.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
Additional Information
- JOB ID: HRD238634
- Category: Customer Experience
- Location: 855 S Mint St,Charlotte,North Carolina,28202,United States
- Nonexempt
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.