Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.
Job Description - Services Intern (US)
Introduction
Are you a curious and ambitious business analyst eager to take the first significant step in your career? Are you interested in collaborating with a global team for one of the leading brands in the tech industry? If so, welcome to Logitech, a company where our team is dedicated to creating exceptional products, making a difference, and having fun while doing it. If you thrive in a fast-paced environment, enjoy pushing boundaries, and are open to new ideas, we would love to meet you. Our internships are designed to foster idea-sharing, collaboration with employees, and involvement in meaningful, real-world projects.
We are seeking a passionate and motivated Services Intern to join our team. The Services Intern will have the opportunity to work on various projects within the Services department, with a focus on customer journey, insights, markets and a 360 feedback loop to customers and stakeholders and product owners. This role will provide valuable exposure to different areas of the business, allowing the intern to gain hands-on experience and contribute to impactful initiatives.
What does the role offer for you?
Your role will be to work with our subject matter experts in Logitech Services. You will get exposure to a wide variety of business functions and will support the provision of well architected solutions to support our business partners.
This is a unique opportunity to work in a dynamic and innovative environment where you will get exposure to deep subject matter expertise and gain an understanding of key business functions. You will work with multiple teams both locally in Cork and globally, supported by cutting-edge office telecommunication platforms.
As a part of our Internship Program, you will get a chance to network with other Interns on-site from different departments Various initiatives of our Internship Program where you will have an opportunity to participate include:
Meet the leader sessions: A chance to meet the leaders in Logitech,hear about their career journeys, and ask them questions
Previous interns sharing experiences: A chance to hear from some previous interns who have joined us permanently and learn from their experience.
CV and LinkedIn profile workshop
Design thinking sessions and projects
Public speaking sessions
Intern social events.
Responsibilities:
Design and develop databases and dashboards.
Collect customer feedback on the Logitech Service's customer journey to identify areas for improvement and enhance the overall experience.
Analyze to offer actionable insights for both customers and stakeholders.
Collaborate with stakeholders to understand business objectives and gather requirements for dashboard and database development
Implement a 360 feedback loop to gather and analyze customer and stakeholder feedback continuously
Work closely with the Services department to identify opportunities for process improvement and operational efficiency
Collaborate with IT Product owners to ensure seamless integration of dashboards and databases with existing systems
Provide support and training to end-users on utilizing dashboards and databases effectively
Take on additional projects and tasks.
What are the learnings & skills you can develop?
The internship will provide exposure to real-life project delivery experience liaising with several functional areas, such as Services, Finance, Customer Service, IT, Sales, and Marketing.
You will play a key role in business requirements gathering at the commencement of a project/phase of work including identifying and defining business product requirements and use cases.
You will work closely with our Services Team to create and improve system functionality.
Other aspects of the role which we would encourage you to build on your existing skills include:
Ability to work both independently and as a team player, and enjoy working in an environment that requires continuous learning
Liaise with counterparts globally across different teams
Exposure to Salesforce, Zendesk and service platforms
Exposure to project management platforms e.g.Asana
Working with our remote technical support on technical issues
Enhancing written and verbal communication, including presentation skills
Contributing to continuous improvement initiatives aimed at achieving global standard processes
Proficiency in project management and collaboration tools such as Google Suite and PowerPoint
What do we expect from you?
Enthusiastic, proactive, results-oriented individual with a strong interest in data analysis, business intelligence, the customer journey and the customer experience ;
Take ownership and do not be afraid to work outside and/or define boundaries;
Be creative in defining and implementing solutions;
Embrace working in a dynamic environment with our team of innovators;
Consistently demonstrate a client service attitude and build a climate of achievement.
Excellent problem-solving skills and a proactive approach to learning and contributing to projects
If the above resonates with you, we are excited to welcome your innovative perspective to make an impact at Logitech.
This position offers an hourly rate typically between $25.00 hourly- $31.00 hourly commensurate to the level of degree program in which an applicant is actively enrolled.
Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.
Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!
We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.
All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible.