As a Senior Associate, Process Manager at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence in the ATM & Cash space. This position will play a key role in delivering processes that enhance the Richmond CXHardware Warehouse. In this position you will contribute immediately while strengthening your process management best practices.
We are seeking a dedicated, disciplined, process professional who excels in a team environment. This person will have excellent communication skills, organizational skills, attention to detail, and can adapt to change quickly. The ability to influence up is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management.
General Responsibilities:
Overseeing ATM staging and implementation of quality assurance & quality control, which includes capturing staging artifacts (photographs, screenshots, and verifications) while ensuring staging completion with 100% QC compliance
Managing staging room materials (test cards, test "cash", test checks, check stock, and software sticks), which includes maintaining minimum in stock levels and auditing regularly
Collaborating with internal teams and external vendors to achieve project goals in targeted timelines, while focusing on continuous improvement
Maintaining logs/tracking for all OBFs (out of box failures), QA/QC catches, staging issues, damages/defects, etc. as well as staging milestones to feed dashboards
Managing staging as a process and implementing improvements as needed to keep up with emerging issues and stay ahead of potential issues to prevent negative bring live impact
Overseeing and guiding remediation efforts by OEM techs to remediate OBFs (out of box failures), software loading issues, defects, etc. in a timely manner to prevent negative impacts to ship date or bring live/install date; Communicating regularly with OEM vendors to ensure full and timely remediation of OBFs (out of box failures)
Provide occasional backup coverage to assist warehouse team members with moving inventory and loading/unloading trucks
Measuring staging room related metrics to report to leadership
Location: 1564 E. Parham Rd., Henrico, VA 23228 - This role is an essential position and requires on site attendance
Basic Qualifications:
High School Diploma, GED, or equivalent certification
At least 2 years of experience in process management
At least 1 years of experience with GSuiteproducts
Preferred Qualifications:
Bachelor's Degree or military experience
Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
At least 3 years of experience in Process Management
At least 2 years of experience in ATM
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).