The Security Officer is responsible for performing or assisting with the following duties, access control, emergency response, crowd control, performing escorts and courtesy transports, criminal investigations, answering phones, writing reports, maintaining logs, performing inspections, investigations, dispatch and overseeing contract security personnel.

The DZS Security Officer will support, both publicly and privately, the principles of the Detroit Zoological Society, maintain a professional manner when dealing with all constituencies, and always preserve a high level of confidentiality.

This job description is by no means all-inclusive and may be subject to change during a performance period due to the needs of the Detroit Zoological Society and its leadership. This document will be reviewed on a continual basis and will be modified as needed.

Principal Duties and Responsibilities

Perform foot and/or vehicle or bicycle patrol of facility
Respond to all emergencies, incidents, alarms, and/or situations as requested
Investigate all incidents and create accurate and timely incident reports
Be observant and provide visible deterrent to crime and disruptions
Be a guest service centered officer that provides assistance to guests, staff, and volunteers in a courteous and professional manner
Provide necessary first aid and/ or CPR if and when needed (Must be willing to be CPR/AED, First Aid, and Stop the Bleed trained)
Escalate emergency situations using Incident Command protocols and notify, assist, and direct external emergency personnel as needed
Monitor access levels of staff and volunteers using CCTV and security analytic software
Enforce and comply with all Zoo policy and procedures
Complete safety checks of patrol areas to ensure safety equipment is compliant and in working order
Provide assistance with crowd control and parking as needed
Must be willing to work at satellite campuses as needed
Must be willing to use a motorized vehicle during high traffic and/or stressful situations utilizing defensive driving techniques
Ability to monitor and respond to multiple radio channels
Performs health screenings of staff, guests, and volunteers including monitoring temperature as needed
Other duties as assigned.

Qualifications
Education and Experience

High School Diploma or GED
No felony, drug related, child/spouse/animal abuse or theft convictions. Must pass the State of Michigan State Police Criminal Background check or equivalent from other states of residence.

Knowledge, Skills, and Abilities

Excellent phone skills
Good interpersonal skills
Must be a team player and worker who will work well with and support co-workers and supervisors
Cooperative, professional demeanor
Good oral and writing articulation skills
Accurate record keeping ability
Able to work varied hours and extended shifts

Preferred

Previous experience in a customer service position.
Previous experience in a security position.
CPR/AED Certification
Knowledge of the Incident Command System
Above average computer skills with knowledge of Microsoft Word, Excel and Access

Working Conditions
The regular work schedule will include weekends, evenings, early-mornings, and holidays. Work is performed in an environment that has a high volume of traffic, requires the ability to deal with stressful and sometimes abusive situations. The Security Officer will be required to work in rain, snow, and extremely hot and cold temperatures.

Physical Requirements
The individual will be required to stand and sit for extended periods of time; must be able to multitask. Must be able to walk or ride a bicycle for an entire shift while being exposed to extreme elements. The individual should be able to lift a minimum of 25 pounds. Bending, squatting, walking, and running will be required. The individual will be required to pass an entry level drug screen and may be subjected to periodic drug tests.
The individual must have the ability to perform the essential functions of the job satisfactorily with or without accommodations. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of the role.

Just as we value and celebrate biodiversity, the DZS celebrates the diversity of our human community. We are committed to ensuring that our programs and facilities are fully accessible to create a welcoming and inclusive workplace for all.