We believe Running Changes Everything. If you believe that, too, we want to talk. With more than 260 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it’s a privilege to serve and remain committed to delivering unmatched service and support when outfitting customers in everything they need to have a successful run, whether that’s introducing them to their new favorite running shoes, socks, or gear, or inviting them to our next training program run. We like to keep things high-spirited, fast-paced, and fun. We don’t mind wearing more than a few hats and stepping in to help out wherever is needed. Our team is a group of knowledgeable and hardworking individuals who work, sweat, and live passionately. We run together to tackle a problem, reach a goal, get encouraged, and nurture our brand each day. We are in full pursuit to find hardworking people to join us on our quest and bring our core values to life.

Responsibilities

As a Retail Experience Manager in a store location, you will be responsible for the day-to-day and long-term success of the retail staff with a focus on the customer experience. We believe that each one of our staff members is a key contributor to our brand’s success. This position will help create the best customer experience by focusing on what matters most, our team. You will be responsible for effectively recruiting, training, scheduling, coaching, performance management and education. Our Retail Experience Manager will oversee our Retail Sales Associates, or Outfitters, as we call them, to ensure each customer is outfitted with everything they need to get started or to keep going. This position will be expected to be on the sales floor 25-30 hours a week with an additional 10-15 hours of non-sales floor tasks; 40 hours/week.

• Demonstrated leadership ability with at least one year of retail experience in a customer-facing sales setting required
• Proven track record of leading by example, training and developing staff
• Ability to have hard conversations, give feedback and coach in the moment
• Available to work a flexible schedule including days, evenings, weekends and holidays
• Able to manage a schedule and balance the needs of employees and business
• Can manage administrative tasks, customer interactions and a fast-paced environment while staying organized
• Professional and timely internal and external communication
• Deliver the best customer experience by creating a positive staff culture with a focus on performance management and education
• Builds and maintains trust from staff and customers by using sound judgment
• Willing to go above and beyond when needed

Perks
• Full-time employees are eligible for medical benefits, paid time off and paid holidays
• 401K plan participation
• Quarterly performance-based bonus
• Referral based bonuses
• Training and advancement opportunities within the Fleet Feet brand
• Free and discounted products, training ad company-affiliated race discounts

Fleet Feet franchisees operate as independent business owners. If you apply and are hired at a Franchise location, you would be an employee of that Fleet Feet franchisee and not an employee of the Fleet Feet Corporation. We have opportunities within both our franchise locations and our Fleet Feet Corporation.