Location: Will be based upon the candidate selection but must be in the Mid-Atlantic Coverage Area (North Carolina, South Carolina, Virginia)
SUMMARY
Responsible for the overall coordination and management of a major segment of the company's bank activities or one or more of the bank’s product lines.
The Retail Banking Executive manages Retail Banking Centers and all of their functions within a large region, develops and implements strategies to grow market share within their assigned region. The position is responsible for managing sales activities, financial performance, client experience, compliance, employee effectiveness and engagement through a “coach the coach” approach by closely working with Retail Market Managers. The Retail Banking Executive aligns and develops teams to achieve high performance, implements initiatives and oversees attainment of goals. Responsible for the execution of corporate and region-based strategies and partners with other lines of businesses to meet all of our client needs. Performs other projects and duties as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Strategic leadership
• Coaches, leads and manages Retail Market Managers to ensure all strategic initiatives are executed effectively
• Set the vision for driving growth and profitability by executing on Retail Banking strategy within the region
• Provide visionary leadership to the Retail Banking team, fostering a culture of innovation and customer focus
• Collaborate with Retail Line of Business leadership to align goals with the overall organizational strategy
• Effectively partner across all lines of business and support organizations within the bank
• Models and demonstrates First Horizon Bank (FirstPower) culture. Promotes a positive work culture by increasing and supporting team member engagement and develops plans to improve associate experience scores. Creates a winning culture through consistent recognition.
• Involved in the community and actively serves in a leadership capacity in support of bank programs
Client experience
• Ensure exceptional client experiences across all Retail Banking touchpoints
• Implement strategies to enhance client engagement, satisfaction, and loyalty
• Resolve escalated client issues and ensure prompt resolution to maintain a positive reputation
Sales and business development
• Drive business growth by establishing and achieving goals and priorities
• Uses sales management tools and data to proactively identify performance gaps and puts action plans in place for improvement
• Establish and nurture relationships with key clients and partners to expand the client base
• Identify cross-selling opportunities and collaborate with partner lines of business to maximize revenue generation
• Deliver expected balance sheet and income statement results for the region
Team Management
• Recruit, train, develop, and retain a high-performing Retail Banking team
• Provide regular coaching, feedback, and performance evaluations to team members
• Foster a collaborative and inclusive work environment that promotes teamwork and professional growth
• Create and support a healthy climate and culture, including inspiring trust, motivating associates, influencing behaviors, and fostering associate engagement
Compliance and Risk Management
• Ensures the operational integrity of the banking centers and ensures team compliance with bank regulations, policies and procedures. Partners with Retail Operations team to address operational concerns.
• Responsible for loan pricing exceptions and credit exceptions
• Implement effective risk management practices to minimize potential financial and operational risks
• Lead internal audits and assessments to ensure adherence to policies and procedures
Operational Efficiency
• Optimize processes and workflows within Retail Banking for efficiency and cost-effectiveness
• Monitor operational metrics and implement improvements as needed
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position:
• 10+ years in Retail or Private Bank Market/Region Management role and/or related business experience. Large team leadership experience is a must.
• Bachelor's degree in Business, Finance, or a related field; Master's degree preferred
• In-depth understanding of Retail Banking products, services, and market trends
• Decisive and action-oriented approach through strong strategic thinking, problem-solving, and decision-making abilities
• Desire to create an environment of transparency and understanding through excellent written and verbal communication, interpersonal, and negotiation skills
• Demonstrated ability to drive results and achieve business targets
• Record of building effective relationships and managing conflict resolution through a high degree of emotional intelligence
• Knowledge of regulatory requirements and risk management practices in the banking industry
About Us
First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.
Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Corporate Diversity Commitment:
We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.
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Functional Expert: Considered a thought leader on a subject
Innovative: Consistently introduces new ideas and demonstrates original thinking
Team Player: Works well as a member of a group
Motivation
Self-Starter: Inspired to perform without outside help
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Skills
Business Development Advanced
Education
Required: Bachelors