Hyatt Corporate Office, Chicago
The Opportunity
Hyatt seeks an enthusiastic Director to join our Commercial Services Strategy & PMO team where you’ll join a team of colleagues and program management professionals who love what they do. This leader will drive effective cross-functional integration of potential acquisitions or strategic relationships and will also flex support the Loyalty & Brands organization in their program management for key strategic priorities that support Hyatt’s growth strategy. In this role, you will build capability playbooks, liaise with global team members, and Commercial Services senior leadership to create repeatable processes for efficiency and effectiveness, balance dependencies with other key strategic priorities, and deliver on time/budget initiatives. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections with stakeholders, colleagues, and guests across the organization.
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.
As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care for Our People
Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.
We’re proud to offer exceptional corporate benefits which include:
•Annual allotment of free hotel stays at Hyatt hotels globally
•Flexible work schedules
•Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
•A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
•Paid Time Off, Medical, Dental, Vision, 401K with company match
Our Commitment to Diversity, Equity, and Inclusion
Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.
Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.
Who You Are
As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.
The Role
The Program Director, Integrations, Loyalty & Brand orchestrates the execution of our CS growth strategy across stakeholder groups. This leader will manage project orchestration for key initiatives, assess cross-functional dependencies, and optimize our delivery and execution. The role closely partners with other Strategic Priority PMs and is deeply embedded in planning sessions, deployment, and stakeholder communication and management.
•Lead CS growth portfolio by bringing together CS SMEs, Transactions, external deal teams, Finance, and partner leaders to align on prioritized, outcome-driven action plans to drive commercial value
•Manage Program oversight for CS Growth and key initiatives for Loyalty and Brands -- staying highly coordinated with associated PMO functions across the company, laddering up into PM for CS
•Manage the execution of each CS integration ‘end-to-end’ in collaboration with global and regional Hyatt colleagues and as required external partner/selling entities
•Serve as a central communication hub for leadership stakeholders to engage with on status and input -- including establishing and leading commercial workstreams, steer co, EXCOM updates, etc.
•Establish playbooks for use across CS to manage multi-hotel portfolio deals/strategic transactions to make integration activities repeatable process including templates, ways of working, executive communications, etc.
Qualifications
Experience Required:
•Bachelor’s degree; MBA preferred
•15+ years of program management experience with 10 years of progressive leadership experience
•Experience facilitating large-scale programs and/or product rollout – designing plans with clear dependencies and timelines with a focus on outcome-oriented planning
•Ability to creatively solve problems, develop new tactics and address implementation obstacles
•History of delivering results and implementing change
•Proven ability to collaborate across a highly matrixed organization and achieve goals through direct and indirect influence
•Highly motivated, assertive self-starter with the ability to work autonomously and as an active team participant and cross-functional collaborator
•Experience establishing a culture of data-informed decision-making and accountability
•Exceptional communication skills able to tell data stories to business stakeholders and answer what happened, why, and so what!
The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
We welcome you:
Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.
