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Regular or Temporary:

Language Fluency: English (Required)

Work Shift:

Please review the following job description:

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Provide on-site hardware support 24 hours a day/ 7 days a week when on call.
2. Perform hardware and software upgrades as required to maintain operating systems for clients on a maintenance program.
3. Provide service within the contracted timeframe.
4. Provide second level technical support for POS Systems Support Analysts and Field Technical I staff.
5. Maintain replacement parts and service inventory.
6. Assist in the sales process by perform technical analysis of the client site and provide feedback for quote generation.
7. Provide feedback and suggestions to clients on latest product offers when providing onsite service.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor's degree in Computer Science or a related technology field, or equivalent education and related training or experience
2. 7+ years of experience in a hardware software field support role
3. Strong interpersonal and communication skills
4. Strong technical comprehension skills
5. Strong hardware diagnostic and troubleshooting skills
6. Certified Microsoft Windows Administrator
7. Strong networking comprehension skills

Preferred Qualifications:
1. Undergraduate degree in a technology related field
2. 5 + years in supporting restaurant systems

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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