Full Job Description
Collabera Job Opportunity
Job Title: Customer Support 1
Location: Austin, TX
Job Description
We are seeking a detail-oriented individual to join our team as a Provider Enrollment Specialist. This role will be 100% onsite in Austin, TX, with no remote opportunities available. The ideal candidate will have experience in processing enrollment applications in the Healthcare Insurance, Workers Comp, or Medicaid market.
Key Responsibilities:
- Interact professionally with providers and ancillary staff to address inquiries and concerns regarding provider enrollment and file maintenance for Medicaid programs.
- Process 100% of assigned applications daily using documented work instructions and meet minimum daily quotas.
- Conduct data entry of paper applications and validate provider-submitted enrollment information to ensure compliance with minimum standards.
- Send deficiency letters to notify providers of incomplete applications.
Education Qualification:
- High school diploma or GED required.
- 2 years of college preferred, with an emphasis on Business Administration or Healthcare Management, or equivalent work experience.
Required Skills:
- Customer Satisfaction (Intermediate)
- Customer Service Operations (Intermediate)
- Research Analysis and Interpretation (Intermediate)
Job Information
Job Category:
Other
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