For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. 

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. 

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Position Summary:

The Manager Special Events - Operations will oversee operations and perform management functions for special 
events including but not limited to private/corporate events, press conferences, fundraisers, ceremonies and galas 
at designated venue(s). The Manager Special Events - Operations will be responsible for working with the General 
Manager, Sales Manager, and client to ensure all special event needs are met, including generating estimates and 
invoices, working with the venue teams to advance special events, and ensuring the client contract is properly 
fulfilled within the event budget. This position will work closely with staff to provide a high-level of customer service 
to ensure a friendly, safe environment at all special events.

Essential Functions:

• Oversee walk throughs with both potential and contracted clients, coordinating with venue departments as 
appropriate.
• Act as primary point of contact for rental event clients from start to finish once contract is signed, including 
generating estimates and invoices and executing final settlements of each event. Identify upsell 
opportunities during the active planning process once event is contracted.
• Work with Operations and Production Managers to create budgets and estimates for events. Assist Sales 
Manager with proposals and building/approving floor plans as needed.
• Work with venue managers, clients, and vendors on all details related to the event including, but not limited 
to, audio/video needs, furnishings, staffing needs, set up, deliveries, and scheduling. Send out event details 
in advance of event to all appropriate contacts. Schedule advance calls as needed.
• Responsible for collecting and tracking COIs, as well as working with client on COI related questions.
• Work closely with sales manager(s) on any major changes to original contract outline. Identify any 
challenges or issues that may seem outside of agreed upon terms.
• Coordinate with in-house and/or third- party catering as needed. Assist with load in and load out details and 
ensure compliance to any venue rules and regulations for third-party caterers.
• Must be onsite to oversee special events from load in through load out, coordinating with Operations, 
Production, and Food and Beverage Managers on updates, changes, or client needs throughout the event 
process.
• Generate and collect on invoices as specified within the contract. Escalate unpaid invoices approaching 
deadlines as needed.
• Update venue sales tracker and monthly gross sales tracker as needed.
• Where applicable, may be asked to generate holds, offers, and/or settlements in Elvis.

Required Qualifications:

• BA/BS Degree (4-year) 
• 4-6 years of related work experience. 
• Previous experience managing private events. 
• Experience in venue and events operations, hospitality, and contract fulfillment. 
• Proficient in Microsoft Office Suite (Word, Excel, Outlook); and ability to learn required business systems 
• Exceptional Customer Service skills and an ability to interface clients, management, tenants, and other high-profile persons. 
• Strong written and verbal communication skills. 
• Previous management experience with strong leadership and problem-solving skills 
• Strong organizational and project management skills with the ability to multitask and prioritize workload. 
• Ability to work calmly in a fast paced or high-pressure environment. 
• Budgeting and inventory experience. 
• Ability to handle cash and checks, figure sums, and provide expense reports. 
• Ability to work flexible schedule including nights, weekends, and holidays

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.