OVERVIEW
Office Coordinators handle the routine office work and administrative responsibilities of the community. They are also responsible for assisting with planning and coordinating community events and activities.
JOB DUTIES
- Greets and establishes rapport with guests, current and prospective residents. Fields community comments, suggestions and complaints to the Community Manager.
- Prepares and distributes resident and community communications such as rule reminders, violation notices, rent increase letters, delinquency notices, eviction paperwork, lease addendums and renewals.
- Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts.
- Completes and reconciles community reports in accordance with monthly calendar, including accounting reports, community traffic reports, and community activity reports. Maintains records and files in accordance with the Operations Manual.
- Performs general administrative functions such as answering phones, typing, copying, faxing, and filing.
- Reviews and codes invoices and statements for Community Manager approval.
- Schedules clubhouse rentals and processes rental fees.
- Ensures office supplies are sufficiently stocked and prepares supply orders as needed.
- Makes collection calls for site rental payments as directed by the Community Manager. Submits bad debt files to collections.
- Processes resident move-ins and move-outs in accordance with the Operations Manual.
- Assists with planning and coordinating resident relations events and activities within the community.
- Assists with the preparation of marketing materials, including brochures and flyers that pertain to homes for sale (new, pre-owned and brokered homes), community events, and other community-related information as directed by the Community Manager.
- Refers all sales prospects to the Community Manager and enters prospect information into Yardi in a timely manner.
- Assists prospective residents by checking the status of Sun Homes inventory. Reviews new and pre-owned home listings, shows homes to prospective residents, and assists with rental applications at the discretion of the Community Manager.
- Forwards Sun Homes customer service requests to the Community Manager in a timely fashion.
- Completes new move-in incentive requests for non-Sun Homes deals.
- Coordinates with the Underwriting team at the Main Office to obtain approvals on prospective resident applicants; tracks all approvals and denials.
- Maintains the petty cash fund, ensuring to record expenditures in the proper accounts.
- Prepares bank deposit slips and deposit funds as required; makes daily bank runs as needed.
- Other duties as assigned.
REQUIREMENTS
- High School Diploma or GED (Required)
- 2 years administrative experience
- 6 months previous experience using Yardi
- 6 months property management office experience
- Excellent written and verbal communication skills
- Strong customer service skills
- Excellent problem solving skills
- Intermediate computer proficiency
- Professional appearance
REWARDING BENEFITS
At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.
- Comprehensive Medical and Prescription coverage with multipleplan designs so you can choose the plan that best meets the needs of you and your family
- Comprehensive Dental Plan
- Vision Plan
- Voluntary Health and Dependent Care Reimbursement Accounts
- Life and Accidental Death and Dismemberment Insurance
- Short and Long-Term Disability Coverage
- 401(k) Plan with Sun matching contribution
- Paid Parental Leave
- Employee Assistance Program
- Identity Theft Insurance
- Legal Assistance Plan
- Pet Insurance
- Tuition Reimbursement program providing financial support to team members who further their formal education
- Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation
- Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
- Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty