Atrius Health, an innovative healthcare leader, delivers an effective system of connected care for more than 690,000 adult and pediatric patients at 30 medical practice locations in eastern Massachusetts. Atrius Health’s 645 physicians and primary care providers, along with 420 additional clinicians, work in close collaboration with hospital partners, community specialists and skilled nursing facilities. Our vision is to transform care to improve lives. Atrius Health provides high-quality, patient-centered, coordinated, cost effective care to every patient we serve. By establishing a solid foundation of shared decision making, understanding and trust with each of its patients, Atrius Health enhances their health and enriches their lives. Atrius Health is part of Optum, a health services company focused on building the leading value-based care system in the country.
SUMMARY
Under general supervision, performs expanded and advanced level medical assistant duties including but not limited to identifying and resolving concerns regarding patient satisfaction, patient flow, and compliance with procedures and guidelines. Typically provides direct clinical support to one or more clinicians. Demonstrating a high level of competence provides back-up coverage for support staff. Works to improve clinical efficiencies of the operation by determining urgency and priority of walk-ins, add-on patients and patient consults. Provides direct clinical and clerical support to clinicians. In some cases may support more than one department.
EDUCATION/LICENSES/CERTIFICATIONS
High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit or a Medical Assistant Certification required. Associate's degree in medical assisting or graduate of medical assistant certification program preferred. American Heart Association Basic Life Support (BLS) strongly preferred. Advanced Cardiac Life Support (ACLS) may be required based on specialty.
A bachelor’s or other non-clinical degree combined with an interest in healthcare and excellent problem-solving, multi-tasking, technology-literate skill sets can at times be substituted for medical assistant certification or work experience.
EXPERIENCE
Experience acquired through three years in a clinical setting with at least one as a Medical Assistant. Computer experience required with the ability to use word processing and spreadsheet programs. Electronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience required.
SKILLS
Able to communicate in a professional and appropriate manner. Strong interpersonal, customer service, time management, and organizational skills required. Ability to be a quick thinker and relate to all levels of staff and patients highly important. Ability to prioritize work throughout the day in a busy environment.
Benefits Include:
- Up to 8% company retirement contribution,
- Generous Paid Time Off
- 10 paid holidays,
- Paid professional development,
- Generous health and welfare benefit package.
Atrius Health is committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of Atrius Health will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation and gender identity and/or expression, or other dimensions of diversity.
Atrius Health is an equal opportunity/affirmative action employer and does not discriminate in recruiting, hiring, training, promoting or any other employment practices on the basis of race, color, religion, sex, marital status, age, sexual orientation, gender identity, national origin, military service or application for military service, veteran or disability status.
Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA);Equal Employment Opportunity (EEO); and Employee Polygraph Protection Act (EPPA).
VEVRAA Federal Contractor
Request Priority Protected Veteran & Disabled Referrals for all of our locations within the state