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The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant's years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.

What You Will Do
Under the direction of the Director, Care Management, the Manager Social Work-ICM provides 24-hour administrative authority, responsibility, and accountability for planning, operating, staffing and coordination of site-wide Integrated Care Management (ICM) teams. Accountable for coordinating the ongoing development and productivity of the site ICM department with a focus on performance, patient centered care, length of stay and exceptional care transition management.

Partners with and under the direction of the Director, Inpatient Care Management Operations for operational planning and execution. Manages the team to achieve entity performance, organizational metrics and service level agreements (SLA's). Oversees budget development and maintains responsibility for achieving budgetary objectives. Collaborates with other departments' leadership team members, ICM System Support Services and ICM System Centralized Utilization Review to ensure standardization of practice with a focus on optimization of operational efficiencies or improved services.

Serves as the entity leader and point of contact for community-based organizations (CBOs) to optimize partnerships. This leader will be instrumental in advancing SHC's Medical Social Work division, establishing objective outcomes, and advancing health equity. Additional outcomes of work include quality improvements, service satisfaction, and fiscal balance.

Required Qualifications

• Master's degree in social work.

• 5 years of social work experience, preferably in the acute care setting.

• 2 years progressive and relevant management experience.

• California BBS Licensed Clinical Social Worker (LCSW) - CA Board of Behavioral Sciences -REQUIRED

Preferred Qualifications

• Accredited Case Manager (ACM) - American Case Management Association (ACMA) -PREFERRED

• Certified Case Manager (CCM) - Commission for Case Manager Certification -PREFERRED

Other Qualification Requirements

• Accredited Case Manager (ACM) - American Case Management Association (ACMA)

• OR Certified Case Manager (CCM) - Commission for Case Manager Certification - Required within 1 year of hire. The department will track and maintain this requirement.

Essential Functions

• Service: Holds self and others accountable for the meeting customer satisfaction goals for assigned units or departments. Acknowledges dissatisfaction and follows through on agreements or actions. Aligns expectations with organizational vision and service-culture initiatives.
  Recognizes and initiates opportunities for improvement in patient/family service.
  Recognizes and initiates opportunities for improvement in physician service.
  Recognizes and initiates opportunities for improvement in employee service.
  Recognizes and initiated opportunities for improvement in interdisciplinary team member service.
  Manages action team in problem solving and innovating to improve customer satisfaction.
• Quality: Holds self and others accountable for the quality of patient care delivered and for operational excellence for assigned units or departments. Develops, sets and/or enforces regulatory and patient care standards of care in response to identified patient needs.
  Establishes specific quality goals, connecting the vision to the necessary actions and long-term strategies under the direction of System and the entity Directors.
  Demonstrates improved quality or operational outcomes due to intervention with other staff, clinicians, or physicians.
  Recognizes physician needs, concerns and initiates or escalates these needs to the appropriate person or leaders within ICM.
  Recognizes patient needs and concerns and initiates opportunities for improvement.
  Develops new area of expertise in the area of quality competency.
• People: Establishes and holds self and others accountable to meeting goals related to developing an effective workforce within assigned departments or units. Complies with all contract agreements and human resource, regulatory and organizational policies. Completes all manager initial, ongoing and/or annual competencies.
  Manages and leads the team to develop and implement a strategic plan (under the direction of the ICM Director(s) and the System VP, System ICM Leaders to implement a division vision and/or service culture initiatives.
  Mentors others in developing new skills and assuming new responsibilities.
  Increases retention rate (or reduces turnover) of select group of staff. Partners with System ICM Educators to identify education gaps or needs. Manages the Sr. Spec Medical Social Work to drive implementation and performance outcomes.
  Facilitates the constructive resolution of inter group/interdisciplinary conflict.
  Leads initiatives that results in improved teamwork and/or building more effective relationships.
  Decreases occurrences of unsafe work practices and/or worker's injuries.
  Develops new area of expertise in the area of people competency.
• Financial: Accountable for unit(s) financial goals as agreed upon with supervisor (e.g. expense per unit of service, productivity, salary dollars, supply costs, etc.).
  Recognizes and initiates opportunities for improvement in the financial performance of the ICM department.
  Decreases costs of unsafe work practices/and or worker's injuries.
  Develops new area of expertise in the area of financial competency.
  Partners with the Manager, Inpatient Care Management and Centralized Utilization Review leaders to manage and optimize patient throughput resulting in a positive impact on hospital's finances.
• Community: Contributes to Sharp Healthcare's organizational vision, mission, and values related to being a San Diego community partner.
  Donates time to community programs.
  Achieves fundraising/donation revenue goals.
  Recognizes opportunities for community partnership and initiates evaluation of benefits, costs, and desired outcomes.
• Growth and Professional Development: Develops self through identification of learning gaps and improves practice/performance to include:
  Establishing mutually derived annual goals and meets goals.
  Maintaining individual in-service/performance records.
  Demonstrating process of self-discovery including knowledge of strengths and weaknesses and view deficiencies as opportunities for growth.
• Clinical Competency
  Accredited Case Manager (ACM) - American Case Management Association (ACMA) OR Certified Case Manager (CCM) - Commission for Case Manager Certification - Required within 1 years of hire. The department will track and maintain this requirement.

Knowledge, Skills, and Abilities

• Advanced PC, data management and analysis skills required (awareness of MCG an asset).
• An understanding of transitions of care management, community relations, behavioral health and conservator/guardianship regulations required.
• Knowledge of use of community resources to coordinate safe discharges from acute care and the ED settings.
• Excellent interpersonal skills, as demonstrated by the ability to work effectively with individuals and or teams, and across disciplines.
• Excellent communication and negotiation skills as demonstrated in oral and written forms.
• Ability to work in a collaborative partnership model with peers, colleagues and other members of the interdisciplinary team, both internal and external. Organizational and time management skills, as evidence by capacity to prioritize multiple tasks.
• Ability to mentor, manage a team and drive performance to achieve superior outcomes.

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class.

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