Job Description

The Manager of Business Insights plays a vital role in our Patient Services (PS) department by overseeing reporting and data analysis to support contact center operations, vendors, and strategic patient programs. Key responsibilities include leading the design, development, and implementation of new reports and metrics, as well as evaluating and validating existing measures to ensure accuracy and effectiveness. This role supports leadership by aligning data analysis efforts with the strategic direction of the Patient Services Organization.

The Manager of Business Insights conducts comprehensive business analysis at both national and sub-national levels, providing insights and recommendations to enhance efficiency and performance for the broader Patient Services and North America teams. This involves analyzing data to identify trends and proposing actionable solutions for improvement. Additionally, the role requires close collaboration with other departments and stakeholders to ensure data processes align with organizational goals, involving coordination with IT and technical teams to support robust data analysis and reporting capabilities.

Responsibilities:

Perform analysis on all aspects of Patient Services, including individuals, programs, workflows, and general department performance.
Identify and present data insights, making recommendations to colleagues and senior management teams.
Create and evaluate business performance metrics in support of overall Patient Services (PS) goals and operations in collaboration with business partners.
Monitor, track, and analyze trends, performing ad-hoc analysis to identify strategic business opportunities, create efficiency improvements, and enhance performance.
Communicate PS data and insights with other Biogen North America departments and service partners (e.g., Marketing, Sales, Managed Markets, IT, Field Operating Teams).
Lead and manage the process of consolidating therapeutic area reporting.
Assist leadership in driving strategy to advance the department and business.
Prepare, lead, and be accountable for Weekly/Monthly Patient Services Operation Meetings.
Lead, develop, and design reports in conjunction with internal teams and partners using Power BI, Tableau, and other tools.
Create dynamic dashboards (e.g., operational performance outputs) and update them accordingly.
Support existing reports and perform necessary modifications or troubleshooting.
Identify limitations or issues in the reporting infrastructure and manage the process to rectify them.
Fulfill ad hoc requests from various audiences across the business and discover effective and efficient ways to query data.
Compile timely reporting of PS performance results for the PS Leadership team.
Support the annual goal-setting process and develop periodic challenges to support PS operational functions.
Work with stakeholders (e.g., marketing, strategic forecasting) to understand the projected impacts of upcoming initiatives on PS and inform PS performance.
Work with functional leads to balance the needs of senior management, internal, and divisional teams through a prioritization process.

Qualifications

Data Visualization Proficiency: Over 5 years of experience in Tableau, Power BI, or other data visualization tools.
SQL Expertise: At least 3 years of experience in SQL, preferably with Oracle and/or Snowflake.
MS Office Skills: Proficiency in Microsoft Office products, particularly Excel and PowerPoint.
CRM Systems: Understanding of CRM systems (preferably Salesforce).
Industry Experience: Experience in pharmaceutical or sales data.
ETL Knowledge: Understanding of ETL processes, databases, warehouses, and related software skills.
Storytelling Skills: Strong ability to translate complex data into compelling narratives for diverse audiences
Deadline Management: Ability to work efficiently under tight timelines.
Attention to Detail: High attention to detail in all tasks.
Education: Bachelor's Degree or equivalent experience required.

Additional Information

Why Biogen?

We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.

At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.

All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.