Job#: 2051055
Job Description:
ServiceNow Business Analyst - GenAI
Large Banking Client
Duration: 12+ months
Location: Charlotte, Dallas (Plano), Des Moines, Minneapolis, Chandler, New Jersey (Woodbridge), New York (NY)
Hybrid: - 3 days onsite, 2 Remote
Must Haves:
- 5+ years experience with the ServiceNow platform (ideally within HRSD or ITSM spaces)
- 5+ years experience working on an Agile Delivery Team
- 3+ years experience in an Agile Delivery Tool like JIRA, Rally, VersionOne, or ServiceNow Agile tools (preferably JIRA & Confluence)
Nice to Haves:
- Certified System Admin (CSA) preferred but not required
- Now Assist or Virtual Agent experience preferred but not required
Job Description:
- Review dashboard and update features and stories as needed
- Manage sprint calls
- Able to work on their own with no hand holding to drive requirements and ask the right questions of what the business needs to make sure the developers have what they need
- Groom stories on all boards to ensure they have Acceptance Criteria and include clear descriptions of the requirements
- Monitor Sprint backlogs to ensure at least 2 Sprints worth of stories are groomed and ready
- Provide timely updates on the status of critical initiatives contained within committed plan
- Develop and execute communication plan to keep stakeholders informed of status
- Experience doing business analysis work in a ServiceNow environment in the past to understand its capabilities
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
