Job#: 2040530
Job Description:
JOB DESCRIPTION - CAPER LEAD BRAND AMBASSADORTitle: Brand Ambassador
Pay Rate: $32/hr
Duration: 2mos + likely extension
Hours: 20-30 hour per week
Shifts:
10:00am – 3:00pm
3:00pm – 8:00pm
10:00am – 8:00pm
OVERVIEWInstacart recently acquired Caper AI to help retailers unify the in-store and online shopping experience for customers no matter how they choose to shop. Caper’s cutting-edge, AI-powered shopping carts and automated checkout counters bring together online and offline shopping to create a completely new in-store experience for customers.
In addition to acquiring Caper AI’s technology, we’re delighted to welcome the Caper team to the Instacart family. The global Caper team is based primarily in New York City and Shanghai, China, and will bring new hardware expertise to Instacart’s already deep product and technology team. Together, we’re excited to create new ways for retailers to solve for the ever-changing needs of their businesses and customers.About CaperCaper builds smart shopping carts powered by deep learning and computer vision to enable a seamless grab-and-go retail experience. We differ from other emerging cashierless technologies because we are the scalable solution. Caper’s autonomous checkout technology is plug and play, meaning it requires no in-store renovation, no operational overhaul, no heavy computations, or endless image labeling. Any retailer can buy the carts and their entire store is upgraded with cashierless capabilities. Caper costs less than 1% of other cashierless competitors’ infrastructure. We are already live in-stores and our customers love us!
Do you enjoy promoting products? Are you comfortable talking to strangers? Do you like technology? Are you looking for a role that provides flexible hours? If so, join us as our Lead Brand Ambassador!
Did you know the average person will spend 5 years of their lifetime waiting in lines?
At Caper, we believe that time is a valuable thing. So why waste it waiting in lines? Our new Smart Cart, powered by artificial intelligence, allows users to simply shop, pay on the cart and go. No more waiting in lines! We want to revolutionize the way people shop and change that statistic forever. It’s an exciting time for our company as we grow throughout stores in New York and beyond. And we’re looking for someone like YOU to ensure our customers have a great time while utilizing our technology.
ABOUT THE ROLEAs the Lead Brand Ambassador, you will be the face of the Caper Cart and be the first impression for our brand and the stores we represent.ABOUT THE JOB
- Engaging with customers as they enter the store; demonstrate how the Caper products work and encourage usage
- Assisting customers throughout their end-to-end experience to ensure their journey is smooth and seamless from onboarding, to adding their first items, to completion of checkout on the cart
- Acting as the go-to resource for all customer and store team needs by resolving customer or cart issues as they arise
- Gathering feedback from customers on their experience and reporting to the Caper team
- Ensuring that opening and closing tasks are completed to ensure cart availability for customers
- Monitor adherence to Caper cart-related processes at the store. Identify and surface process gaps to the Caper team to collaborate on and support continuous improvement.
- Ensure store setup and marketing materials reach pre-defined standards and surface opportunities for improvement
- Mentor ambassadors to improve promotional and customer service skills. Identify and share best practices to optimize customer experience, retailer satisfaction, and Caper cart adoption
- Ensure ambassador team has all necessary equipment/materials to effectively complete duties and alert the appropriate team(s) when additional equipment/materials are needed
- Friendly, personable, able to build lasting relationships with customers and store staff
- Willing to go out of your way to help the customer, to provide exceptional customer service in order to drive usage and ensure the customer is as satisfied as possible so they want to use the Cart again and again
- Able to think on your feet and problem solve on the spot as issues arise
- Ambitious, sales-driven, and willing to grow at a small technology start-up
- Interested in technology and how technology shapes the retail landscape
- Any previous working experience as an on-site promoter, or in retail, hospitality, and/or customer service
- Customer-oriented approach
- Demonstrated experience driving exceptional customer service
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
