We are searching for a full-time Information Technology (IT) Analyst to support the Bank's IT department.This position is primarily responsible for providing excellent customer service and technical support to the Bank's employees.Service area will span across all functional areas of the Bank and include both hardware and software programs. This position is an on-site position and can be based out of any of our middle Georgia locations.

Duties and Responsibilities

• Provide Level 1 technical support for Bank hardware, software, and network related issues via phone, email, or in person.
• Diagnose and resolve technical problems promptly, escalating complex issues to higher-level support when necessary.
• Install, configure, and maintain computer systems, and software applications.
• Assist with onboarding and offboarding employees, including setting up accounts and devices.
• Gathers data and prepares monthly reports for review by Management.
• Collaborate with IT team member(s) and IT Management to improve processes and system performance.
• Educate users on best practices for IT security and system usage.
• Maintain knowledge and awareness of financial industry technical issues and trends.
• Assist IT Management with all Annual Upgrades, End of Year processes, and special projects as needed.
• Supports the management of the business continuity and disaster recovery functions of the Bank.

Environmental and Physical Activity

• Fast-paced banking/business office environment with standard office temperature, moderate noise from computer(s), printer(s), telephone, fax, copier, scanner and other office equipment, and median traffic.
• Ability to walk, sit, stoop, kneel, reach, left (up to 15 pounds), and stand for various lengths of time and meet other physical demands required to perform the job.
• Ability to operate and use a computer, printer, telephone, fax, copier, scanner, other office equipment and tools needed and used to perform this job.

Benefits

• 401(k) plan with employer match up to 5% after 90 day waiting period.
• Dental insurance at no cost to employee: spouse/dependent coverage available at cost to employee.
• Flexible spending account for medical expenses and dependent care.
• Medical insurance at no cost to employee: spouse/dependent coverage available at cost to employee.
• Life insurance at 2 times salary with no cost to employee; additional life insurance available at cost to employee.
• Long Term Disability insurance at no cost to employee; Short Term Disability insurance available at cost to employee.
• Paid Time Off
• Vision insurance at no cost to employee: spouse/dependent coverage available at cost to employee.

Other

• The information above is intended to describe the general nature of the work and should not be construed as an exhaustive list of duties, responsibilities, and skills required to perform the role successfully.
• American Pride Bank is an equal opportunity employer and is committed to providing accommodations to employees with disabilities.

Qualifications

• High school diploma required.Bachelor's degree in Computer Science, Information Systems, Business, or related field preferred (or equivalent years IT experience).
• Proven experience in an IT Help Desk or Technical Support Role.
• Experience with Jack Henry Products and/or Cognos is a plus.
• Proficient in Microsoft Office applications including Word, Outlook, Excel, and Teams.

Knowledge, Skills & Abilities

• Excellent communication skills, both oral and written.
• Proficient with of the ability to quickly learn the applications, hardware, and software used in the Bank.
• Excellent analytical and problem-solving skills.
• Project management experience, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Ability to maintain confidentiality.

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