Job Summary
Provide medical record support in an academic administrative setting. Utilize technical and business vocabulary, detailed knowledge of University computer systems, and proficient knowledge of computer software programs (Microsoft Word, Excel). Create referral shell requests via MiChart for new patient outpatient consult requests routed from fax server. Image in all incoming outside medical records in MiChart. Upload all outside radiology CDs into Life Image system. Respond to inquiries regarding matters of a sensitive or confidential nature. Obtain and track medical records for clinic appointments. Provide office and back up support service as well as office coverage. Use effective communication skills and relate positively with patients, faculty, staff, and others within a diverse setting.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
- Excellent medical, dental and vision coverage effective on your very first day
- 2:1 Match on retirement savings
Responsibilities*
- Advanced MiChart responsibilities
- Maintain responsibility for MiChart grids
- Manage complex billing and referral work queues
- Template editor, including provider template submission & changes
- MiChart Reporting functions; ability to run MiChart reports and analyze as needed
- Oversee assigned MiChart In-Basket
- Coordinate faculty schedules
- Maintain Resident staffing schedules
- Maintain up to date and detailed scheduling requirements for provider templates
- High-functioning scheduler has the ability to make complex scheduling decisions and coordination across departments
- Serve as lead for entire clinic to provide room allocation for urgent and routine add on clinics
- Provide complex clerical support services
- Process Provider time off requests
- Obtaining and tracking pre-appointment records; including but not limited to lab and diagnostic results, appointment clearances, progress notes, etc.
- Prior authorizations for testing (Genetic and Molecular), medications and DME
- Manage clinical databases, if applicable
- Responding to concerns, questions, and complaints from patients
- General Office Support
- Maintain supplies in department
- Prepare and distribute patient education materials and other general office functions i.e. Fax server monitoring, copy and image documents etc.
- Other general office functions
- Serve as a mentor for Patient Services Assistants and Associates
- Assist in onboarding new team members, providing resources to facilitate the learning of position.
- Manage, coordinate, and maintain external relationship with Outreach clinics (non-um clinics), if applicable
- Participate in team/clinical meetings
- Cross coverage for PS Assistant and Associate roles
Supervision Received
Administrative management received from Cristeen Bench, Administrative Manager
Supervision Exercised
None
Required Qualifications*
- High School diploma or equivalent education.
- A minimum of three to four years' clerical experience necessary
- Knowledge of PCs and desktop software
- Proficient user in Microsoft Word, Excel, and Power Point
- Basic experience with e-mail systems and calendaring systems
- Proficient in grammar, spelling, and punctuation
- Basic medical terminology competency is necessary
- Demonstrated friendly, warm, articulate telephone manner with a clear, well-modulated speaking voice
- Strong interpersonal and communication skills are necessary
- Ability to manage stress effectively
Work Schedule
Monday-Friday 7:30-4:30
Work Locations
West Shore Urology, 1301 Mercy Drive, Muskegon, MI 49444
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Union Affiliation
This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.