Field Service Technician II - 1st OR 2nd shift

US-KS-Overland Park

Job ID: 32614
Type: Full-Time
# of Openings: 1
Category: Field Service
KS - Overland Park

About the Role

Spotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. Does this sound like you?

If so, Canon Solutions America, an innovator of technology, solutions, and services, wants to meet you. We're ready to bring aboard individuals who strive for excellence in operational, maintenance, and networking support to help our valued customers with basic technical expertise of Canon-supported products.

Your Impact

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We're actively seeking an individual to:

Diagnose basic mechanical, software, network, and system failures using established procedures.
Service and repair designated equipment to Canon standards and specifications.
Maintain working knowledge and aptitude of multiple product groups. This includes basic aspects of troubleshooting and diagnostics.
Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
Maintain all technical information and Canon property assigned and provide direction to less experienced technicians.
Provide the solutions of escalated technical and/or customer service-related problem areas for any territory requested.

About You: The Skills & Expertise You Bring

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

We're looking for a dedicated individual with:

HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
The ability to travel (valid driver's license and acceptable driving record necessary).
The capability to work in a 24/7 environment, while performing shift work and on-call rotations.
Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

We are providing the anticipated hourly rate for this role: $21.50 - $30.75 hourly

Company Overview

About our Company - Canon Financial Services, Inc. (CFS) is a wholly-owned subsidiary of Canon U.S.A., Inc. Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $30.3 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2022 and is one of Fortune Magazine's World's Most Admired Companies in 2022. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA. For media inquiries, please contact pr@cusa.canon.com.

Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.

Canon Financial Services offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers site https://www.usa.canon.com/internet/portal/us/home/about/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/internet/portal/us/home/about/careers

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Posting Tags

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