Job Summary
Responsible for assisting in designing and delivering the programs, initiatives, and experiences that that bring the Comcast Culture to life. With a focus on organizational health, and using a constant two-way feedback loop, key people and business data, our Employee Experience team is committed to creating a WINNING employee experience built on delivering a better workplace that supports each phase of the employees' journey. The Employee Experience Program Manager will coordinate across cross functional internal and external resources to ensure programs are within scope, within budget and on schedule.Job Description
Core Responsibilities
- Exhibits a growth mindset - ability to work in a fast-paced environment with high degree of change, ability to pivot and adapt quickly.
- Skilled executor with passion for the employee experience.
- High level of skill and comfort delivering training and facilitating discussions with employees at all levels.
- Understands the scope of programs as defined by the product and business requirements and the budget process. Actively participates in the key planning of program milestones drives alignment to these milestones.
- Ability to work within a matrixed organization, across senior staff members to identify and obtain participation from required cross-functional core team members.
- Maintains program plans and program record. Works with the core team and senior staff members to identify and schedule all work required to fulfill program scope, including identification and management of critical path tasks. Reviews program plans regularly with senior staff members for conformance to program strategy and clearly communicates program status, including program risks and their mitigation strategies.
- Communicates updates on major milestones and keeps all stakeholders informed of progress and issues. Monitors and ensures quality of program deliverables.
- Drives the development and implementation of key goals, objectives and success criteria for the program. Build processes to promote ongoing and organic focus on employee experience. Ensures clear communication and alignment with stakeholder and delivery teams.
- Tracks and manages the program schedule and task details included in the program plan. Ensures the program plan is reviewed and approved including changes to the plan as they occur. Ensures program milestones are accomplished and ensures overall timelines are met. Documents all major plan changes in scope, approach and date delivery.
- Delivers on commitments while demonstrating a high level of integrity and respect for all teammates and stakeholders.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Stakeholder Collaboration; Program Management; Multitasking; Employee Experience; Facilitation; Adaptability; New Program Development
Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
2-5 Years