Job Description
Vivint Smart Home is a leading smart home company in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24/7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves approximately 2 million customers throughout the U.S. and Canada.
Direct-to-Home Smart Home Pros provide expert-level installation and services, while delivering the highest caliber of customer service. Customers will rely on you to act with honesty and integrity as you offer what they have been looking for — peace of mind.
What you’ll do:
Earn piece rate pay and enjoy an unlimited commission plan.
Become an expert on smart home technology by training on industry-leading products.
Manage inventory and assets with a business owner mentality.
Install, service, and troubleshoot cutting-edge smart home technology in customer homes.
Create solutions to protect and simplify customers’ lives.
Conduct routine maintenance and inventory of company products and equipment.
Explain and provide detailed system capabilities and operational instructions to various customers.
Control your own income by providing opportunities for customers to purchase additional products and services.
Leverage service and installation appointments into leads and revenue.
What we’re looking for:
Exceptional customer service skills.
Sales experience and/or field service experience is helpful. (Experience as a construction worker, electrician, or other technical background is helpful but not required)
Someone who thrives in a team environment and can also be trusted to work independently.
Willingness to submit to a criminal background check.
Current valid driver’s license and reliable transportation
Physical demands of the job:
Lift and carry up to 45 lbs.
Climb ladders up to 14’.
Work in attics and other limited-space areas.
Bend, kneel, crouch, and stand for long periods.
Safety culture is strong at Vivint, and our team members complete a safety analysis of every work site