GEA is a global leader in industrial engineering, providing innovative and sustainable solutions for the food, beverage, and pharmaceutical industries. With a commitment to enhancing efficiency, productivity, and quality, GEA empowers customers through advanced equipment, expert services, and cutting-edge technology. As the Director of Service Sales for the United States and Canada, you will lead strategic initiatives, manage key accounts, and drive revenue growth while fostering a customer-first approach in collaboration with a high-performing team.

Responsibilities / Tasks

Key Responsibilities

Strategic Leadership: Develop and implement service sales strategies aligned with organizational goals to drive growth and profitability across the US and Canada.
Customer Engagement: Actively manage and nurture key customer accounts to ensure exceptional service delivery and foster long-term relationships.
Talent Development: Build and mentor a high-performing service sales team, creating a robust talent pipeline and fostering professional growth.
Collaboration: Work closely with new equipment sales teams to identify "up-sell" and "cross-sell" opportunities, enhancing customer experience and revenue.
Operational Excellence: Oversee the day-to-day activities of the service sales team, ensuring a consistent approach, resource optimization, and high performance.
Market Strategy: Define and execute the go-to-market strategy based on regional requirements, competitive landscapes, and resource availability.
Sales Management: Set, track, and achieve sales targets and KPIs for the service sales team, ensuring consistent market reach and growth.
Solution Development: Lead the offer management process, including defining scope, pricing, and technical detailing, while ensuring service profitability.
Innovation: Support product development initiatives and collaborate with the product management team to align service offerings with customer needs.

Your Profile / Qualifications

Qualifications and Skills

Bachelor's degree in engineering, Business Management, or equivalent preferred.
Minimum of 5 years of experience in capital equipment or service sales.
Proven ability to manage and motivate remote teams effectively.
Familiarity with service offerings and market requirements for diverse customer groups is a plus.
Demonstrated commitment to professional ethics, integrity, and fostering a diverse workplace.
Exceptional leadership and vision in managing staff, projects, and initiatives.
Strong communication skills, with the ability to interact across all organizational levels and cultures.
Expertise in strategic planning, problem-solving, and decision-making.
Proficient in building and implementing service sales strategies to achieve measurable results.
Willingness to travel up to 75%, including occasional international travel.
Demonstrated ability to operate effectively in a fast-paced, collaborative environment.

Key Attributes

High level of curiosity and passion for learning about the industry and customer needs.
Persuasive and detail-oriented, with the ability to present facts and solutions effectively.
Strong delegation skills and ability to empower team members.
Ability to anticipate challenges and develop proactive solutions.
Location: Remote (with travel requirements up to 75%)

Working at GEA Group has significant benefits:

12 Paid Holidays
PTO - Paid Time Off
Medical Plans
Dental Insurance
Vision Insurance
Health Savings and Spending Accounts
Tuition Reimbursement
401k with excellent employer match
Wellness Incentive Program
Employee Assistance Program

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GEA Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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