Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Allied Universal is hiring a Director of IT Telecommunications Management. The Director of IT Telecommunications is responsible for managing the design, implementation, and maintenance of wireless devices and wireless management software, wireline telecommunications infrastructure, and all phone systems, including VOIP. They manage and oversee vendor partnerships, such as Telecom Expense Management and Carrier relationships, as needed. The Director also collaborates closely with cross-functional teams to ensure the delivery of high-quality telecommunications services to our corporate office, operations, and sales employees.

RESPONSIBILITIES:

Develop and implement strategic roadmaps for wireless and wireline telecommunications operations, aligning them with business objectives and industry best practices
Manage and oversee the Telecom Expense Management (TEM) vendor relationship as well as the wireless and wireline carrier relationships; negotiate agreement terms
Identify opportunities for innovation and improvement by leveraging emerging technologies and solutions to enhance services; ensure adherence to Industry standards, regulatory requirements, and security protocols
Collaborate with cross-functional teams to ensure seamless integration of telecommunications systems
Monitor and analyze performance metrics, identify areas for improvement, and implement corrective actions as necessary
Ensure high availability, reliability, and performance of telecommunications systems to meet customer SLAs and business needs
Provide regular reports and updates to senior management on the financial performance of the telecommunications function
Partner with the finance department to develop and manage the organization's telecommunications, wireless, and wireline budgets; Track expenses, monitor costs, and identify cost optimization opportunities
Maintain records on orders, stock, issue resolution, carrier disputes, and replacement of equipment and parts

QUALIFICATIONS (MUST HAVE):

Must possess one or more of the following:
- Bachelor's degree in information technology, computer science, or a related field with five (5) years of experience in a telecommunications function in the technology Industry
- Associate's degree in information technology, computer science, or a related field with seven (7) years of experience in a telecommunications function in the technology Industry
- High School Diploma or equivalent with ten (10) years of experience in a telecommunications function In the technology Industry
Experience working in corporate office or relevant telecommunications consulting experience
Experience leading, managing, and executing a high-volume mobile device depot, including exception management and reporting
Hardware, software, and basic networking industry experience
Experience with VOIP phone systems, and industry standards
Solid understanding of Telecom Expense Management (TEM)
Demonstrated ability to manage multiple projects simultaneously, executing against both individual as well as broader strategic initiatives
Strong communication and interpersonal skills, particularly interfacing with senior professionals; highly collaborative
Ability to create and deliver informative and actionable presentations to corporate executives, senior management, and peers
Mobile Device Management (MDM) and Enterprise Mobility management (EMM) knowledge
Strong vendor management and negotiation skills
Proven track record in leading and managing telecommunications teams in complex environments
Highly motivated and self-directed
Strong attention to detail
Proven analytical and problem-solving abilities

PREFERRED QUALIFICATIONS (NICE TO HAVE):

Experience with Ivanti (Mobile Iron)
Computer hardware, software, or other related technical certifications
Experience working in corporate office for a publicly traded company

BENEFITS:

Pay: $100,000 - $145,000 annual base with bonus eligibility
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

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Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.