As the leader of the Marketplace and Account Management team at Boehringer Ingelheim, the Director will play a critical role in defining and executing the strategic account management strategy for the organization. This position will focus on developing and delivering comprehensive training programs to enhance the skills and capabilities of our customer-facing teams, including Commercial Sales, Account Managers, Field Based Medicine, Patient Excellence, and Marketing teams, as well as other identified employees. The Director will also be responsible for providing customer engagement training to the Patient Excellence teams.

Strategic Account Management (SAM): The Director will serve as the internal Subject Matter Expert and US Capability Owner of Strategic Account Management. This entails being an organizational Subject Matter Expert in the US Healthcare Marketplace and training senior leaders on marketplace trends to ensure strategic alignment and success of the organization, driving top line revenue.

Training Development and Delivery: The Director will lead the team in continuously developing and delivering a comprehensive Marketplace and Account Management training curriculum and content. This will involve upskilling customer-facing teams and marketing teams to drive revenue growth for the organization. Additionally, this role will be responsible for driving global training and upskilling Global CXE colleagues to ensure consistency and scalability across the organization.

Vendor/Contract Resource Management: The Director will be responsible for assessing the need for and allocating budget for the use of vendor/contract resources. This may involve leveraging external resources in conjunction with Marketplace and Account Management Trainer resources.

Leadership and Collaboration: The Director will be a core member of the CFT Excellence Leadership team, contributing to the vision, mission, values, and implementation of Pillar strategy. This role will collaborate closely with other leaders to drive excellence and achieve organizational objectives. 

Duties & Responsibilities

Responsible for defining and setting the overarching account management strategy for HP.  Ensures that comprehensive, Marketplace and Account Management training and curricula development is created & delivered to support and align HP and Company goals and priorities. 

Responsible to ensure all Evolving Marketplace, Account Management and Account Planning related content is developed, approved, delivered and measured for targeted customers.

Responsible to ensure development, approval, delivery and measurement of all Marketplace and Account Management training as a component of new hire training, POA training and launch related training.

Uses appropriate interpersonal styles to work collaboratively with colleagues and team members to achieve departmental objectives.  Helps to overcome barriers and facilitates change/change management as directed by management.  Fulfills team responsibilities and demonstrates a personal commitment to accomplishing departmental objectives.

Continuously researches and identifies industry market trends, best practices, and standards to incorporate and/or maintain quality educational based training solutions.

Carefully evaluates impact and effectiveness of developed and delivered training. 

Ensures ongoing familiarity with customer needs to evolve existing class content and develop new content.

Sets the vision and leads a team of trainers dedicated to marketplace and account management training.  Accountable for hiring, coaching and developing the Marketplace and Account Management training Team Members and rotational roles to be proficient in the design, development, delivery and evaluation of training as per their MAG Core job description and associated MAG Goals.

Ensures application of best practices, consistent business processes and collaborative skills.

Ensures cross training (TTT) for Marketplace and Account Management Trainers on additional skills for delivery of that content in such classes as Evolving Marketplace, Account Management and Account Planning.

Creates implementation timelines and adapts deployment of personnel or vendor/contract support as needed to support operational objectives.  Supports the developed strategies and tactics as agreed to by HP Leadership and CFT Excellence Pillar Lead.

Develops a solid network of internal customers and stakeholders and uses this network to advance training initiatives and overcome challenges/barriers to training execution.

Performs all Company business in accordance with all regulations (e.g., CIA, EEO, FDA, DEA, OSHA, EPA, PhRMA, etc.) and Company policy and procedures.  When violations are noted/observed they are immediately reported to management.  Demonstrates high ethical and professional standards with all business contacts and BIPI employees in order to maintain the Company's excellent reputation within the medical and pharmaceutical community.

Requirements

• Bachelors degree from an accredited institution required; Masters degree from an accredited institution preferred.
• Eight (8) to ten (10) years of Pharmaceutical / Healthcare Industry experience required.
• Four (4) to six (6) years leadership and project management experience required.
• Account Manager experience preferred or District Manager with in depth experience in Account Management or previous training experience in Account Management.
• Demonstrated experience in Curriculum Development, Adult Learning principles and instructional design.
• Demonstrated knowledge of BIPI promotional policies and compliance standards.
• Demonstrated high energy level, positive attitude, output driven and team orientated.
• Excellent organizational, communication and interpersonal skills, ability to access and influence various functional areas, and motivate groups to action through team building
• Ability to influence, to drive consensus, to build credibility with senior leadership
• Project management and leadership skills.
• Demonstrated ability to achieve results in a highly matrixed organization.
• History of successful performance.
• Thorough understanding of the business environment.
• Independently manages resources, anticipates business needs, and solves complex problems with innovative solutions.
• Proficiency in MSOffice, Outlook andother computer applications.
• Ability to travel - Assumes ~25% travel (including overnight travel).
• Performs all Company business in accordance with all regulations (e.g., CIA, EEO, FDA, DEA, OSHA, EPA, PhRMA, etc.) and Company policy and procedures. When violations are noted/observed they are immediately reported to management.
• Demonstrates high ethical and professional standards with all business contacts and BIPI employees in order to maintain the Companys excellent reputation within the medical and pharmaceutical community.