GREAT OPPORTUNITY!
Director, Business Operations Ecommerce, Site Optimization
This role is based in Bentonville, AR and full relocation will be provided if needed.
Join our client’s eCommerce organization on the Site Content Strategy team as they build a legendary experience for their digital customers. This newly created position is charged with measuring and improving the customer shopping journey including the development of site features and functionality that result in high quality digital experiences. This is an exciting opportunity for an individual who loves the challenge of starting from scratch, building within white space, establishing data infrastructure, process implementation, and working across multiple stakeholder teams to deliver a delightful shopping experience for Walmart.com customers.
An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.
- Create strategic plans for the department; build perspective on KPIs and align resources of department to achieve targets
- Lead development of a new suite of metrics and reporting to measure customer pathways and their effectiveness in partnership with insights and analytics partners
- Develop mechanisms to detect customer defects and drop offs, measure impact, identify defect owner and drive for solution implementation via influence
- Establish intake and governance process for new feature and functionality requests from cross functional partners; understand and clarify use case and problem statement
- Lead development of new features including comprehensive business requirements; sizing and prioritization; technical development, testing and go-to-market planning in partnership with product, engineering, and UX counterparts
- Implement effective change management strategies and training plans to gain adoption from multiple business functions
- Identify key business issues and opportunities; communicate findings to senior leadership clearly and with influence to remove roadblocks and champion change
- Develop and implement strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning
- Cultivate an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices
Minimum Qualifications:
Bachelor's degree in business, project/program management, information technology, finance, computer science, or related area and 8 years' experience in project management, program management, program operations, or related area including 3 years' supervisory experience.
Preferred Qualifications:
Master's degree in business, program manager, computer science or related field