General Description of the Job Class

Provides leadership in the development and implementation of Duke Medicine Access Services initiatives related to ambulatory scheduling processes and capabilities. Responsible for the effective organization and supervision of assigned employees and resources within the DMAS departments. Ensures an optimum environment for the efficient performance of customer/patient contact, patient referral, and ambulatory appointment scheduling activities.

Duties and Responsibilities of this Level

Provide direction for the department in accordance with the vision, values and expectations of Duke Medicine Access Services.

Promote and model a patient-centric and customer service focus within the department as well as with external clients and customers.

Develop the department's operational policies, procedures standards and expectations, providing clear opportunities to meet or exceed the entity balanced scorecard objectives.

Maintain liaison with all levels of administration, physicians and outside organizations to coordinate business and accomplish directives. Ensure the department is integrated with other departmental areas within DMAS.

Provide oversight and direction for designated employees. Direct and coordinate various personnel functions including, but not limited to: hiring, performance appraisals, promotions, transfers and vacation schedules. Develop and mentor direct reports and staff.

Develop the department operating budget and goals. Oversee and monitor the financial, service and productivity performance of the department. Proactively monitor, analyze and manage reports and all related documents.

Perform other related duties incidental to the work described herein.

Required Qualifications at this Level

Education

Bachelor's degree in business or related field is required.

Experience

Five years of experience in healthcare or other applicable experience directly related to the department is required.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.