Job#: 2065707

Job Description:

Desktop Support Technician

Location: Cincinnati, OH 45202

All interested and qualified candidates can please contact Schuyler Moose at [email protected]

Daily Duties:

• Assist VIP Support person in verifying all Conference Room IT equipment is properly functioning and ready
• Consistently communicate and plan with local management team.

1. Synchronize Schedules and work plans
2. Physically visit key stake holders at minimum once per day
3. Address all support tickets within SLA’s (Service Now)

• Remotely support users that are working from home, while travelling, and while onsite
• Consistently check and work open tickets and tasks, making clear and concise notes, and resolving work in a timely manner
• Proactively preparing equipment (laptops, phones, order forms)
• Follow up on incorrectly filed or missing paperwork/forms with local management staff
• Assist with IT support on conference room meetings (as needed)
• Assist users on using their computers, training on how to use features in Office/M365 applications.

Preferred Qualities:

• Ideally 3 years minimum of experience
• A+ certified (or capable of attaining A+ certification within 90 days from hire)
• Desktop or Laptop hardware repair familiarity (capable of attaining certification within 120 days from hire)
• Familiarity of ticketing systems and SLA metrics, preferred experience with Service-Now.
• Able to lift 50 lbs.
• Experience with Imaging computers using provided tools
• Experience with Windows 10 in an Active Directory domain environment.
• Understanding of User accounts and Computer accounts in Active Directory
• Experience with Microsoft Office applications, multiple generations of Outlook and O365 online use on both Windows computers and mobile devices
• Understanding of TCP/IP basics, and how DHCP and DNS function with Windows computers
• Experience with Printer Driver installation and configuration, for both personal printers, and large Multi-Function Copiers systems from Sharp and Canon.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.