Full Job Description
Job Title: Bilingual Customer service representative
Location: Austin, TX 78727
Duration: 6+ months - Part time - Must be flexible
Must be bilingual with the ability to read, write and speak and Spanish proficiently.
- This role provides unbiased assistance to Medicaid clients with questions regarding eligibility, medical claims status, and other program questions in English and Spanish.
- Assists with problem resolution, as needed.
- Responds to phone inquiries in a prompt, courteous and concise manner.
- Documents all encounters in clear and concise online logs. Transfers callers to other Call Center units as needed.
- Meets individual performance standards.
- Performs other duties as may be assigned by management.
- Attains and maintains strict required attendance and performance metrics.
Education :
- High School Diploma/GED
Job Information
Job Category:
Other
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