Full Job Description
Lifetouch has an exciting opportunity for a Customer Service Representative to join our team!Lifetouch National School Studios Inc., part of the Shutterfly family of companies, is an industry-leader with operations in all 50 states and Canada. Employees enjoy our fast-paced, collaborative culture and the ability to directly impact our business.POSITION SUMMARY:Acts as the first point of contact for customers and ensures efficient and effective customer service is delivered.What You'll Do Here:
- Acts as the first point of contact for customers by answering the telephone or greeting visitors/customers
- Provides general customer support, which includes answering all incoming customer calls regarding order status, order process, package and price clarification, special services, retakes, reorders, refunds, and telephone orders.
- Routes calls or directs visitors/customers to appropriate area employees or escalates customer inquiries to Assistant Studio Manager.
- Always represents Lifetouch in a professional manner,while adhering to all Company and area policies.
- Displays confidence and professionalism, even during times of stress and in difficult situations.
- Must be at least 18 years old
- High School diploma or equivalent; post-secondary coursework and/or formal customer service training preferred.
- 1-2 years of customer service experience.
- Basic computer skills, including word processing and spreadsheet software.
- Superior phone and customer service skills/etiquette.
- Excellent verbal, written, listening and interpersonal skills.
- Strong problem solving and organizational skills.
- Ability to deal patiently with problems and complaints and to remain courteous when faced with difficult or angry customers.
Job Information
Job Category:
Arts and Design
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