Full Job Description
100% Remote position for Eastern time zone candidate only!
- Monitor and sets targets for call agents to achieve based on aligned KPIs
- Provides feedback guidance and support to call agents.
- Reviews and assesses current procedures and identifies opportunities to improve claimant service, effectiveness, and productivity.
- Works with Enablement Manager to escalate and resolve all technology roadblocks for new and existing agents that cannot be resolve by Team Leads
- Develops and maintains a working knowledge of the Health Connector Programs and recommends changes corrections updates to the Agent Guide working closely with the Training Team for clarifications needed based on escalated topics raised by their Team Leads
- Handles escalated calls from call agents and helps resolve issues and or escalating to Supervisor Leads as needed for resolution.
- Education :
- High School Diploma/GED
Job Information
Job Category:
Other
Spotlight
Employer
Related jobs
Pharmacist Local Specialty
Walgreens
Job DescriptionJob SummaryResponsible for overseeing the daily operations of the pharmacy department and is accountable for workflow management, clinical management of patients, continuous quality imp...
Oct 3, 2024
MIRAMAR, FL
Pharmacy Customer Service Associate
Walgreens
Job DescriptionModels and delivers a distinctive and delightful customer experience.Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout...
Oct 3, 2024
WILLOWBROOK, IL
Job DescriptionJob Summary:Responsible for assigned Owned Brands category sales and profit development through category, market, and product trend knowledge and application. Makes customer-led r...
Oct 3, 2024
DEERFIELD, IL