Seeking a highly-motivated Customer Service Clerk II to learn how to create and complete service orders, perform bi-monthly and monthly account billing processes, retrieve service orders and dispatch service orders to Field Forces.

Interpersonal skills include positive interaction with co-workers and customers via telephone, internet and in person. The ability to stay calm under pressure and provide exceptional customer service is also required.

Job duties of a Customer Service Clerk II include the preparation and completion of work orders for new service and termination of service; conduct in-depth review of meter readings, water consumption, and their corresponding bill details.

The Customer Service Clerk II will complete log sheet service orders in our software program. Duties of the Customer Service Clerk II also include the review of adjustments and performance of mathematical computations with accuracy.

Also required of the Customer Service Clerk II is the ability to review and process large billing batches with 100% accuracy.

The Customer Service Clerk II must have the ability to use a computer, telephone, copy machine, basic Microsoft Office software.

The Customer Service Clerk II will need to embrace the City's C.A.R.E. (Courteous, Attentive, Responsive and Empowered) standards. Other duties as assigned by supervisor.

As condition of employment, the Customer Service Clerk II will be required to be available and respond to City emergency situations as designated by the Director of Public Utilities.

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