SHIFT:
Day (United States of America)Seeking Breakthrough Makers
Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation. At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.
CHOP's Commitment to Diversity, Equity, and Inclusion
CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children. We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.
A Brief Overview
The Community Health Worker serves as a bridge between the community, health care and the social service systems. The Community Health Worker acts as a liaison by helping individuals, families, groups, and the communities develop their capacity and access to resources. They work in both the clinical setting and community-based setting. The Community Health Worker provides support by making hospital and/or home and community-based visits to educate patients and families on accessing quality care and health information.
What you will do
- Work to reduce cultural and socio-economic barriers between patients and institutions
- Refer families to community resources, social services, insurance providers and other relevant providers for medically complex patient and families recommended or identified by the care team
- Continuously expands knowledge and understanding of community resources and services
- Communicates identified family needs to the larger care team, including social workers and other clinical professionals
- Provide clear and concise documentation of patient/family interactions and home visits
- Motivate patients to be active and engaged participants in their health and overall wellbeing
- Engages families in obtaining self-management skills for management of health needs
- Utilizes high-level engagement techniques to establish rapport with patient families
- Contributes to the orientation and on-boarding process of new staff
Education Qualifications
- High School Diploma / GED Required
Experience Qualifications
- At least three (3) years of community-based health work, working in the pediatric community, care coordination or case management Required
Skills and Abilities
- Ability to travel by car or independence on public transit, taxi, or ride-sharing program
- Knowledge of local community agencies and organizations.
- Strong interpersonal skills, communications skills, problem-solving skills, teaching and coaching skills, and community networking skills.
- Ability to work effectively with a wide range of constituencies in a diverse community.
- Personal experience with medical complexity preferred but not required
- Outstanding customer service and communication skills
- Ability to work independently and in collaboration with other teams
- Ability to navigate Smartphones and mobile devices; IOS and Android
- Excellent computer skills; email, Word, EPIC
- Understands and values the importance of equitable access to healthcare
To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine. Learn more.
Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.
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