Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
The Channel Sales Strategy & Program Manager will work closely with global channel leaders, partners, and sales to drive revenue growth and optimize Five9’s Next Level Partnership Programs. This role is responsible for maximizing business impact, streamlining processes, and ensuring both customer and partner growth.
Key Responsibilities:
Sales & Strategy Development:
- Collaborate with Five9 leadership, partners, and sales to develop pricing, programs, and enablement globally.
- Develop and drive business acceleration through a balanced route-to-market strategy.
- Expand into new, existing, and emerging markets.
Program Management:
- Lead the orchestration of cross-functional efforts to enhance channel & sales capabilities by understanding business, financial expectations, and architecture.
- Design programs and partnership frameworks that deliver accelerated value for both Five9 and its customers.
Performance Monitoring:
- Track program/partner metrics and create project status reports.
- Provide executive briefings to senior leadership on program performance and key milestones.
Asset Allocation:
- Assist in managing resources, including people, budgets, and tools, to ensure the channel and global sales team meets its strategic goals.
Communication and Alignment:
- Ensure alignment of the channels team with overall company strategies, including updates on revenue changes, commission structures, and executive partner communications.
Revenue Operations:
- Act as the primary problem-solver for urgent needs, while providing cross-functional leadership that results in a swift resolution.
- Create proactive: SWOT analysis’s, processes, and investment strategies that generate consistent revenue growth and scale.
Qualifications:
Education:
- Bachelor’s degree in business, marketing, sales, or a related field. An MBA is sometimes preferred.
Experience:
- 5-10 years of experience in sales, preferably in channel or partner management.
- Proven track record of managing partner relationships and driving revenue through indirect sales channels.
- Experience with B2B sales in relevant industries (e.g., technology, SaaS, telecommunications).
- Strong understanding of business development, financial modeling, and resource allocation.
Competencies:
- Strong communication, negotiation, and relationship-building skills.
- Ability to work globally, cross-functionally and align strategies across departments.
- Deep understanding of channel sales models, partner ecosystems, and go-to-market strategies.
- Ability to analyze market trends and sales data to identify opportunities for growth.
- Experience with CRM platforms (Salesforce) and sales management tools.
- Strategic thinking with the ability to align channel strategies with business goals.
Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
The US base salary range for this role is below. $77,800—$150,700 USDFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
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