Job#: 2044434
Job Description:
Desktop Support Technician - Plano
Job responsibilities:
- Support of end-user desktop, laptop, phone, mobile device hardware, software, break/fix services and asset device moves & setup.
- Troubleshoot and repair computer systems and peripheral equipment,
- Installation, support, and maintenance computer systems and peripheral equipment
- Responding to incidents and service requests either at IT service center, in person, by telephone, or via remote access.
- Provide timely resolution of incidents or escalations to meet customer SLA
- Use of analytical, problem solving and decision-making skills
- Adherence to established processes and procedures
- Coordination of the completion of multiple tasks and deadlines
- Communication and coordination with end users to meet video/teleconferencing needs
- Identification and engagement of appropriate technical and business resources for service delivery issues.
Required Skills:
Must have at least 1-3 three years of experience, to include;
- Excellent customer service focus and a desire to successfully interact with end-users, internal customers, management and peer teams
- Ability to analyze, test, troubleshoot and repair a wide variety of PC problems related to hardware and software
- Self-starter and work independently or as a team to resolve customer incidents
- Ability to lift 40-45 pounds
- Monitor their respective ticket queue and handle tickets to ensure incidents and service requests are addressed in a timely manner, meeting established metrics and SLAs
- Effectively work with PC imaging software
- Operating Systems - Microsoft Win 7 and 10, (Optional either: Apple OS, Android and/or Linux)
- Use of Microsoft applications (i.e., Outlook, Skype, Project, Visio, Excel, PowerPoint, Word)
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
VEVRAA Federal ContractorWe request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.