Job Description | Billing Specialist
Title | | Billing Specialist
Location | Corporate Dulles, VA
Department | Accounts Receivable
Reports To | Credit and Collections Manager
Overview
Negotiates and purchases low cost or routine standard materials, equipment and services from approved vendors and suppliers in accordance with established procedures and within authorized monetary purchasing levels. Places purchase orders for required items in support of program needs. Assists pharmacy personnel as needed with materials and materials status. This position typically works under close supervision and direction.
Essential Duties and Responsibilities
Ensure compliance with company policies, contractual agreements, and billing guidelines.
Collaborate with internal teams to address and resolve billing-related discrepancies or questions
Investigate and validate credit requests by analyzing supporting documentation, customer accounts, and transaction history.
Process and issue invoices in a timely and accurate manner.
Communicate with customers and internal stakeholders to gather additional information as needed.
Ensure credits are issued accurately and align with company policies and approval processes.
Maintain detailed records of credit requests, approvals, and denials for auditing purposes.
Identify inefficiencies in billing and credit processes and propose actionable solutions.
Contribute to the development of automated tools and workflows to streamline operations.
Act as a liaison between the AR team, customers, and other departments (e.g., sales, customer service) to resolve issues.
Provide regular updates on billing and credit activities to the Billing Supervisor.
Prepare and maintain accurate records for billing and credit activities.
Generate reports on credit issuance trends, outstanding credits, and billing performance metrics as requested
Qualifications
Associate's or bachelor's degree in accounting, Finance, Business Administration, or a related field preferred.
Minimum of 1 year of experience in billing, accounts receivable, or a similar role.
Strong understanding of billing and credit processes.
Excellent attention to detail and problem-solving skills.
Proficient in AR software and tools (e.g., ERP systems, preferably SAP, Microsoft Excel).
Strong organizational and time management skills with the ability to prioritize tasks effectively.
Outstanding verbal and written communication skills for interaction with internal and external stakeholders.
Familiarity with industry-specific billing practices or regulations.
Customer service skills: Providing excellent customer service is a vital part of an AR Collections Specialist's role.
Ability to work independently and meet deadlines: Billing Specialists often work independently and need to be able to manage their time effectively to meet collection targets and deadlines.
Note: Other sections may be added as necessary for the specific position.