Job Description

Job Summary:

Responsible for daily operations in HR Shared Services, maximizing efficiencies, productivity and implementing service improvements. Serve as a subject matter expert to provide support, information, and coordination to internal and external customers based in HR functional areas. Responsible for a specific operational process(es) of the centralized enterprise functionality; ensuring consistency, accuracy and timely responses on cases. Performs related administrative duties such as preparation of reports, tracking, reporting on HR Shared Services function performance data, and special projects.

Job Responsibilities:

Works with and maintains the confidentiality of sensitive information on a daily basis.
Assists in preparing documentation and communication to effectively facilitate knowledge and understanding for customer service and workflow of processes within HR Shared Services to support internal and external customers. May prepare less complex documentation independently.
Provides internal analytical support and reports findings to management for recommendations. Works on small projects and may lead some project work streams, as necessary.
Provides assistance with the processing of requests/documents and delivery of hassle free service to internal and external customers system wide, while ensuring compliance with Walgreens policy, all state/local laws and federal regulations. Ensures issue resolution support documentation is in the appropriate systems.
Develops and mentors less senior team members through onboarding, open communication, training and development opportunities; builds and maintains employee morale and motivation; fosters a diverse and inclusive workplace
Challenges current methods to identify areas of improvement and deliver improved results for HR functional areas by driving cross functional collaboration to ensure all processes and workflow is created with the customer and business strategy in mind.
Supports the management of vendor relationships with business partners, and manages vendor performance programs
Reviews and analyzes conditions to support implemented strategic initiatives
Analyzes trends and provides insights related to customer service impacts
Delivers quality project solutions to business problems or issues within defined budgets and/or timelines
Provides project guidance/support proactively through project completion
Provides tracking, reporting, and presentation to management and users

“About Walgreens and WBA
Walgreens (www.walgreens.com) is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170-year heritage of caring for communities. WBA’s purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation’s medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities nationwide.”
The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits.
"An Equal Opportunity Employer, including disability/veterans".

External Basic Qualifications

Bachelor’s Degree OR High School/GED and at least 3 years of experience in Human Resources
Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
Experience developing ways to accomplish goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.
Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
Willing to travel up to/at least 10% of the time for business purposes (within state and out of state).

Preferred Qualifications

Bachelor’s Degree in Human Resources.
At least one (1) year of experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
Experience having access to, working with, and maintaining confidential/sensitive information as part of the normal course of work.
HR certifications.
Experience using Case Management / Workflow tools such as Salesforce, Remedy, and Siebel.
Experience working on process improvement projects.
Experience with Six Sigma LEAN.
Knowledge of Retail/Pharmacy industry.
Experience with MS Office Suite.

We will consider employment of qualified applicants with arrest and conviction records.